Training Delivery Services Lead

Sep 08, 2017
Institution Type
Four-Year Institution

Stanford University

Training Delivery Services Lead

Job Number:

JOB PURPOSE: Lead the operations planning, delivery and support for University IT Technology Training classroom, webinar and online training services.

  • Independently plan, evaluate, and support day-to-day operational activities to deliver University IT Technology Training courses, sessions and events.
  • Act as key contact and service operations delivery owner for clients and vendors for University IT Technology Training.
  • Prioritize, plan, enhance and execute service delivery operations and service delivery operational enhancements to achieve high levels of client satisfaction.
  • Lead the training schedule planning efforts and coordinate schedules and session requirements with instructors/presenters, learners, desktop support staff, and facility management staff.
  • Develop, update and provide input into service resource proposals consistent with University IT Technology Training goals.
  • Develop and maintain financial forecasts for respective service areas in support of Technology Training budget planning and management efforts.
  • Act as lead administrator for Learning Management System(s) and Course Catalog(s). Ensure LMS product owners understand Technology Training requirements and needs and promptly drive issues to resolution addressed.
  • Responsible for the accuracy and integrity of course data and information in the Course Catalog and website.
  • Manage and coordinate support of training assets.
  • Collect and analyze data, create reports, and explain trends for assigned service areas in order to advise and develop recommendations to achieve the goals of University IT Technology Training.
  • Analyze and interpret Stanford policies relative to University IT Technology Training delivery operations and validate compliance.
  • Evaluate University IT Technology Training operational delivery processes and practices; recommend, revise and implement new processes and practices consistent with strategic goals.
  • Identify service and workflow issues, and propose or develop solutions and/or changes to policies
  • Organize and/or participate in outreach activities that may include communications, events, training, and/or conferences. Represents University IT Technology Training across Stanford entities and/or to external constituencies.
  • Contribute to the development and support of outreach strategies and confirm marketing efforts reflect respective service areas consistent with goals.
  • May direct or supervise staff.


Education & Experience:

Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Proven ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment and, decision-making skills.
  • Ability to meet budget goals.
  • Solid planning and organizational skills.
  • Demonstrated experience working independently and as part of a team.
  • Excellent interpersonal, written and oral communication skills to communicate with internal and external audiences, vendors, client groups, and management.
  • Strong relevant subject matter knowledge including computer and audiovisual technology skills.
  • Excellent customer service skills.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
  • Familiar with Learning Management Systems and Classroom based technologies.
  • Strong STARS administration experience.
  • Experience with Stanford University IT applications including PeopleSoft Axess, BI reporting, Remedy, ServiceNow; Tableau, Microsoft Suite, Zoom, 25Live, and various Cloud based collaboration tools.
  • Ability to direct the work of others.
  • Experience with maintaining Drupal websites desired. Certifications and Licenses:

  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sitting, grasp lightly/fine manipulation.
  • Occasionally use a telephone.
  • Rarely lift/carry/push/pull objects that weigh 11-20 pounds. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • Travel between the main campus and other remote units.
  • General availability during business hours between 8:00 AM and 5:00 PM Monday through Friday.
  • May occasionally need to work extended hours. WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Job: Administration

    Location: Business Affairs
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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