Central Dispatch Officer
Central Dispatch Officer
Position Number: 53001976
Benefits Eligible: Yes
Campus Location: Dahlonega
Job Close Date: 09/21/2017
General Summary: The University of North Georgia is accepting applications for the position Central Dispatch Officer. The Central Dispatch Officer performs work involving receiving incoming calls for service or assistance and dispatching personnel to service and emergency response locations. The Central Dispatch Officer will operate a multi-line telephone console and two-way radio to communicate with callers and officer's in the field The dispatch officer will also review and monitor multiple security cameras throughout community; monitors and records fire and panic alarms throughout community; prepares/receives inquiries into and from the Georgia Crime Information Computer System and National Crime Information Computer System; further responsible for assisting and directing students, faculty, staff, and community members with non-related criminal matters. Is required to work shift work that may change depending on the need of the department. This includes day or night, weekends and holidays. Required to abide by the departmental standard operating procedures.
Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 18,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.
Job Duties & Responsibilities: The Central Dispatch Officer will:
- Answer incoming calls from the public, department personnel, and students requesting information, service or assistance; Dispatchers units to calls for service, takes messages; route callers to appropriate party.
- Respond to and monitors a variety of emergency and non-emergencies; monitors security cameras, fir and panic alarm systems, and access control.
- Maintain a dispatch module and records all incoming or assistance calls in order to document status of requests for service or assistance; writes and completes work orders on service or repairs to be performed.
- Inform personnel of unusual or emergency conditions or situations or problems requiring special handling.
- Handle emergency phone calls and situations in an appropriate way.
- Use telephone to relay information to other departments, agencies, superiors, and other personnel.
- Answer and appropriately deals with customer calls, concerns, or complaints.
- Perform other related duties as assigned or required.
Knowledge, Skills & Abilities:
- Must have knowledge of administrative policies and procedures.
- Knowledge of grammar and spelling.
- General office procedures including filing, posting, and records maintenance.
- Radio dispatch procedures.
- Skills in operating two-way radio console; operating a multi-line telephone console; computer and other electronic information systems.
- Must have excellent communications and customer service skills.
- Must have the ability to type and do data entry.
- Ability to handle difficult situations in an efficient manner dealing with public concerns;
- capable of handling many various tasks simultaneously with accuracy and assurance.
Certifications/Licenses & Minimum Requirements:
- Must have a high school diploma or G.E.D.
- Must be at least 18 year of age and, able to communicate effectively (orally and in writing) and prepare confidential records.
- One (1) year as a call taker or 911 operator in a 911 center or other Public Safety Answering Point preferred.
- GCIC Certification and POST Basic Communications Officer Certification, or other state equivalent preferred.
Required Documents: Cover Letter, Resume/Curriculum Vitae
Special Instructions to Applicants: Please submit contact information for three professional references.
Employer Information: All employment offers are contingent upon successful completion of a background investigation, as determined by the University of North Georgia in its sole discretion. The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.
We provide equal employment opportunities to minorities, females, protected veterans, and disabled individuals, as well as other protected groups.
The University of North Georgia is committed to providing equal opportunity to all qualified applicants without discrimination at the basis of race, color, national or ethnic origin, sex, age, disability or handicap as a matter of college policy and as required by applicable state and federal laws.