Support Systems Analyst
Salary: $60,100 - $74,700
Title: Support Systems Analyst
Category: Management and Professional
Department: Computing Support Services
Date Posted: 09/07/2017
Position Information: Under the general supervision of the Director of Campus Support and Assessment, the Support Systems Analyst will design and improve workflows as well as support UCR's existing Virtual Desktop Infrastructure (VDI). In addition, the incumbent will design and implement labs throughout campus that utilize virtual infrastructure technology.
Minimum Requirements: Thorough Knowledge of related areas of IT.
Broad knowledge relating to software design.
Thorough knowledge of business and process analysis functions.
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
Demonstrated testing and test planning skills.
Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
Demonstrated ability to work with others from diverse backgrounds.
In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
General knowledge of VDI in order to analyze and design efficient and effective computer labs utilizing desktops as well as thin client terminals.
Preferred Qualifications: Thorough knowledge of business processes and procedures.
Demonstrated ability to design workflows.
Strong understanding of UCR's computing lab environment.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview