Field Service Technician

Universal Gaming Group
Addison, IL
Aug 12, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Get in on the ground level of an exciting new industry! Universal Gaming Group is a family owned and operated company that sets the standard for service in the Illinois Video Gaming Market, and is looking for a full-time Field Technician member at its Addison, Illinois facility. The Field Technician is responsible for the maintenance, troubleshooting and installation of Universal Gaming systems. Candidates must be personable, easy-going and have strong oral communication skills. UGG offers competitive compensation and benefits, and is an Equal Opportunity Employer.

  • Installing hardware and software systems on Video Gaming Terminals (VGT) & Redemption Terminals (RT) systems
  • Maintaining or repairing Universal Gaming equipment
  • Troubleshooting a variety of VGT/RT issues
  • Setting up security measures
  • Configuring computer networks
  • Offering technical support on-site or via phone
  • Transportation of Company Assets
  • Collect, refill and perform basic maintenance on RTs in Licensed establishments
  • Collect from VGTs installed at Licensed Establishments
  • Information Reporting
  • Interact with establishment owners and patrons in a professional and courteous manner
  • Adhere to all Company policies and documented procedures
  • Obtain and maintain a Terminal Handler License from the Illinois Gaming Board
  • Ensures all security procedures are followed

  • All Field Service Technicians will need to be licensed by the Illinois Gaming Board. NOTE: The Illinois Gaming Board will not issue a license if you have been convicted of a felony or crime involving dishonesty or moral turpitude.
  • Must be able to follow direction. Must be able to lift 70-90 pounds
  • Must have strong oral and written communication skills•
  • Must exhibit a courteous demeanor
  • Clean Driving Record

  • Associate Degree or greater in related field or 2+ years field technician experience
  • 3+ year casino/gaming environment experience
  • Terminal Handler License

Job Type: Full-time

Required license or certification:
  • Drivers License

Company Description
Universal Gaming Group, LLC brings over 30 years of experience in the Illinois entertainment market and has worked with all types of licensed liquor establishments. Universal Gaming Group, LLC is family owned and operated and sets the standard for service in the Illinois Video Gaming Market. Our vision is to maximize revenue and profits for our licensed establishments. Maximum profits begin with the correct selection of equipment and the right operator who can help to provide the ultimate gaming experience for the location's clientele. Universal Gaming Group LLC offers competitive compensation and benefits, and is an Equal Opportunity Employer.

Village of Addison, IL


Mon, 7 Aug 2017 13:41:51 PDT