Part-Time Help Desk Assistant, Virtual College

Location
Miami, FL
Posted
Sep 07, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Community College


Job Title Part-Time Help Desk Assistant, Virtual College
Job ID 995648
Location Wolfson Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
CT
Salary
$11.90 - $20.58
Department
Virtual College
Reports To
Virtual College Technical Analyst
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The help Desk Assistant is responsible for a broad range of duties associated with supporting students in the Virtual College.


Duties & Responsibilities


•Answers the Help-Desk phone providing general information and helping students resolve issues related to Virtual College courses
•Maintains knowledge base with questions and answers related to processes of the Virtual College
•Informs Virtual College staff of issues including suggestions for improvements
•Coordinates coverage of the Help-Desk
•Monitors Help-Desk work orders, providing support and resolution
•Works with departments such as New Student Center, Registration, Admissions and Financial Aid, related to supporting students in Virtual College courses
•Performs other duties as assigned


Minimum Requirements


•Associate's degree from a regionally accredited institution and four (4) years of experience
•All degrees must be from a regionally accredited institution
•Knowledge and understanding of College organization, goals and objectives, and policies and procedures
•Possess excellent oral and written communication skills
•Proficiency in Microsoft Office applications
•Ability to work independently with minimal supervision
•Ability to work a flexible schedule including evening and weekend assignments
•Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

PI99314785