Student Services Assistant II, School of Nursing

Job Title Student Services Assistant II, School of Nursing
Job ID 996684
Location Medical Campus
Full/Part Time Full-Time
Regular/Temporary Regular

Job Details

Job Family
STAFF - Support Non-Exempt (SNE)
$15.62 - $19.52
School of Health Sciences
Reports To
Administrative Supervisor, Chairperson
Closing Date
Open Until Filled
FLSA Status

Job Summary

The Student Services Assistant II is administrative work involving advanced support for supervisors in admissions, registration, and records offices. Handles student/public inquiries or problems that cannot be resolved at initial customer contact and/or are referred to from other staff of the area and provides academic and support services assistance to students, faculty, and administrators in the general operations of the department.

Duties & Responsibilities

  • Assists students and public on more complex interpretation and explanation of college policy, procedures, state rules, and statutes
  • Serves as supervisor in the absence of the section supervisor; and supervises student assistants and part-time employees
  • Meets with students, customers, or co-workers referred from subordinate or other areas that are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
  • Troubleshoots and assists students with problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules
  • Processes dual enrollment applications and registrations
  • Processes fee and other exemptions
  • Processes appeals and petitions
  • Updates academic records
  • Uses independent judgment to determine authenticity of documents provided. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes
  • Accurately processes related admissions & registration records related requests
  • Assists with Veterans Certifications or class scheduling as assigned
  • Interacts with other College departments and outside agencies in regards to assigned functions
  • Performs other duties as assigned

Minimum Requirements

  • Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • Knowledge of College organization: admission, registration, academic regulations, college policies and procedures, programs of study, and departmental regulations
  • Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services
  • Knowledge of College policy, procedure, state rules, and statutes
  • Possess excellent communication and customer service skills
  • Proficiency in Microsoft Office and software applications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to follow oral and written instructions
  • Ability to work overtime during peak registration periods, which include evening and/or weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff