Student Services Assistant II, School of Nursing



Job Title Student Services Assistant II, School of Nursing
Job ID 996684
Location Medical Campus
Full/Part Time Full-Time
Regular/Temporary Regular


Job Details



Job Family
STAFF - Support Non-Exempt (SNE)
Grade
10
Salary
$15.62 - $19.52
Department
School of Health Sciences
Reports To
Administrative Supervisor, Chairperson
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The Student Services Assistant II is administrative work involving advanced support for supervisors in admissions, registration, and records offices. Handles student/public inquiries or problems that cannot be resolved at initial customer contact and/or are referred to from other staff of the area and provides academic and support services assistance to students, faculty, and administrators in the general operations of the department.


Duties & Responsibilities


  • Assists students and public on more complex interpretation and explanation of college policy, procedures, state rules, and statutes
  • Serves as supervisor in the absence of the section supervisor; and supervises student assistants and part-time employees
  • Meets with students, customers, or co-workers referred from subordinate or other areas that are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
  • Troubleshoots and assists students with problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules
  • Processes dual enrollment applications and registrations
  • Processes fee and other exemptions
  • Processes appeals and petitions
  • Updates academic records
  • Uses independent judgment to determine authenticity of documents provided. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes
  • Accurately processes related admissions & registration records related requests
  • Assists with Veterans Certifications or class scheduling as assigned
  • Interacts with other College departments and outside agencies in regards to assigned functions
  • Performs other duties as assigned



Minimum Requirements


  • Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • Knowledge of College organization: admission, registration, academic regulations, college policies and procedures, programs of study, and departmental regulations
  • Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services
  • Knowledge of College policy, procedure, state rules, and statutes
  • Possess excellent communication and customer service skills
  • Proficiency in Microsoft Office and software applications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to follow oral and written instructions
  • Ability to work overtime during peak registration periods, which include evening and/or weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff


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