Part-Time Information Specialist - Information Center

Location
Hialeah, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title Part-Time Information Specialist - Information Center
Job ID 996453
Location Hialeah Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
C1
Salary
$8.68 - $11.13
Department
Campus Services
Reports To
Director
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The Part-Time Information Specialist responds to telephone and e-mail/chat inquiries from current and prospective students. As part of the College's student retention efforts, the individual provides prospective and current students with recommendations regarding resources designed to assist students in solving a variety of problems that impact the academic process.


Duties & Responsibilities


  • Ensures follow-up communication
  • Records all contacts in student database
  • Communicates knowledge about College policies & procedures with respect to academic and student service programs
  • Serves as a liaison with students and departments
  • Responds to the College advertisements on local newspapers, radio and Television
  • Provides information for a variety of reports and other communication pieces, including the Information Center web page
  • Performs other duties as assigned



Minimum Requirements


  • High School Diploma or GED equivalent from a regionally accredited institution and six (6) months prior customer service experience
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Displays initiative and ability to work with minimal supervision
  • Ability to demonstrate outstanding customer service skills
  • Possess excellent verbal and written communication skills
  • Bilingual (English and Spanish)
  • Possess Call Center environment experience
  • Possess computer and keyboarding skills
  • Ability to work a flexible schedule to include evening and weekend assignments
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff


PI99314536