Student Services Assistant I, Financial Aid
Job Title Student Services Assistant I, Financial Aid
Job ID 996438
Location Kendall Campus
Full/Part Time Full-Time
STAFF - Support Non-Exempt (SNE)
$14.50 - $18.12
Financial Aid Services
Open Until Filled
This is administrative work involving advanced support for supervisors in Financial Aid. The Student Services Assistant I will provide assistance to new and prospective students and work closely with other Campus/College personnel to disseminate financial aid information.
Duties & Responsibilities
•Assists students who need guidance with the Financial Aid process. This assistance is provided in person, via regular or electronic mail or telephone.
•Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes.
•Conducts financial aid workshops for students on and off campus.
•Reviews information submitted by students and parents for accuracy, completeness and to detect conflicting information that may affect student's eligibility for aid.
•Researches students' problems, evaluates and makes decisions or if necessary, elevates to immediate supervisor.
•Sends follow up correspondence to students, government agencies and college departments.
•Creates and maintains documents and routes them to appropriate staff, department or agency.
•Performs clerical duties to support the day-to-day office operations to expedite the financial aid process.
•Performs other duties as assigned.
•A minimum of four (4) years experience performing advanced clerical work or a related area, or two (2) years of college and two (2) years of related experience; or any equivalent combination of education and experience.
•All degrees must be from a regionally accredited institution
•Knowledge of pertinent College policies, procedures, state rules, and statutes.
•Knowledge of financial aid policies and procedures.
•Knowledge of word processing and computer software including: Excel, Microsoft Word, and Windows.
•Excellent communication and customer service skills.
•Excellent organizational and interpersonal skills.
•Ability to write routine reports and correspondence.
•Ability to deal with problems involving several concrete variables in standardized situations.
•Ability to understand and carry out moderately complex oral and written instructions.
•Ability to maintain effective interpersonal relations with students, faculty and administration.
•Ability to meet and deal effectively with the public, and to use tact and good judgment.
•Ability to work with user communities of diverse backgrounds and skill levels.
•Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff.