Part-Time Information Center Coordinator

Location
Hialeah, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title Part-Time Information Center Coordinator
Job ID 996098
Location Hialeah Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
CT
Salary
$11.90 - $20.58
Department
Campus Services
Reports To
Director, Campus Services
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The Part-time Information Center Coordinator ensures that all campus visitors, students, faculty and staff receive current, relevant and accurate information about student services, special events, campus facilities and academic services.


Duties & Responsibilities


  • Ensures that all campus marketing and informational materials are distributed in a timely manner and are kept current
  • Develops and maintains staff schedules
  • Assists in the supervision and training of student assistants
  • Prepares payroll reports and assists with general office administration
  • Adheres to College policies and procedures and ensures compliance by reporting service or safety concerns to the appropriate departments
  • Provides positive initial impression of the campus by offering excellent customer service to students, faculty, staff and guests via phone and in person
  • Participates in emergency response procedures
  • Answers general questions regarding the queuing system, student services, campus operations and campus events
  • Performs other duties as assigned



Minimum Requirements


  • Associate's Degree from an accredited institution and two (2) years of customer service or related experience; or 30 college credits and three (3) years of customer service or related experience; or a combination of education, training and experience
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Possess strong interpersonal and communication skills (verbal and written)
  • Knowledge of Microsoft office software (Word, Excel, PowerPoint and Outlook) and specific computer programs related to area of responsibility
  • Ability to perform effective research online
  • Ability to successfully manage multiline phone system
  • Ability to write simple correspondence
  • Possess excellent organizational, multi-tasking, and time-management skills
  • Ability to deal with problems or refer problems to appropriate areas
  • Ability to maintain a high level of poise and professionalism in all circumstances
  • Possess excellent customer service skills
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff



Essential Position


This function/position has been designated as “essential.” This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.

PI99314401