Part-Time Information Specialist, Information Center

Location
Miami, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title Part-Time Information Specialist, Information Center
Job ID 994695
Location Wolfson Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
C1
Salary
$8.68 - $11.13
Department
Information Center
Reports To
Director
Closing Date
Open Until Filled
FLSA Status
Non-Exempt


Job Summary


The Part-Time Information Specialist responds to telephone and e-mail/chat inquires from current and prospective students. As part of the College's student retention efforts, the individual provides prospective and current students with recommendations regarding resources designed to assist students in solving a variety of problems that impact the academic process.


Duties & Responsibilities


  • Ensures follow-up communication
  • Records all contacts in student database
  • Communicates knowledge about College policies & procedures with respect to academic and student service programs
  • Serves as a liaison with students and departments
  • Responds to the College advertisements on local newspapers, radio and Television
  • Provides information for a variety of reports and other communication pieces, including the Information Center web page
  • Performs other duties as assigned



Minimum Requirements


  • High School or GED and six (6) months prior customer service experience
  • Individuals must display initiative and ability to work with minimal supervision
  • Ability to demonstrate outstanding customer service skills
  • Possess excellent verbal and written communication skills
  • Bilingual (English and Spanish) preferred
  • Call Center environment experience preferred
  • Computer and keyboarding skills preferred
  • Ability to work in a multi-ethnic/multi-cultural environment
  • Must be able to work a flexible schedule from: 8:00 am - 7:00 pm Monday thru Thursday and 8:00 am - 4:30 pm on Friday


PI99314334