Part-Time Information Specialist, Continuing Education

Location
Miami, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title Part-Time Information Specialist, Continuing Education
Job ID 994757
Location Kendall Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF- Support Staff
Grade
C1
Salary
$8.68 - $11.13
Department
Continuing Education
Reports To
Program Manager
Closing Date
Posted On An Ongoing Basis
FLSA Status
Non-Exempt


Job Summary


This position is responsible for meeting the public and answering telephone calls to respond toinquiries regarding a large range of class schedules and fees. This is responsible work critical to the mission of the Continuing Education and Professional Development department.


Duties & Responsibilities


  • Helps students select appropriate sections from the catalog of several thousand course
  • offerings at five campus and several additional outreach locations
  • Provides accurate information gleaned from the catalogs and Continuing Education and
  • Professional Development department staff members
  • Advises students regarding course requirements, books and/or materials, and testing prerequisites
  • Guides students through the registration and payment process
  • Refers callers seeking more detailed information or advice to the appropriate department
  • coordinator
  • Accepts registration forms and fee payments
  • Performs other duties as assigned



Minimum Requirements


  • High School Diploma or GED equivalent form a regionally accredited institution and six (6) months of customer service experience
  • Possess good customer service skills
  • Knowledge of class offerings and all departments within Continuing Education and Professional Development department
  • Possess superior ability to learn program details
  • Working knowledge of College organization
  • Ability to follow oral and written instructions
  • Possess excellent interpersonal and communications skills
  • Ability to project a positive image of the College and its programs
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff


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