Part-time Information Specialist, Continuing Education

Location
Miami, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title Part-time Information Specialist, Continuing Education
Job ID 994818
Location North Campus
Full/Part Time Part-Time
Regular/Temporary Temporary


Job Details



Job Family
STAFF - Support Staff
Grade
C1
Salary
$8.68 - $11.13
Department
Continuing Education and Professional Dev.
Reports To
Program Manager
Closing Date


Posted On An Ongoing Basis


FLSA Status
Non-Exempt


Job Summary


The Part-time Information Specialist is responsible for meeting the public and answering telephone calls to respond to inquiries regarding a large range of class schedules and fees. This is responsible work critical to the mission of the Continuing Education department.


Duties & Responsibilities


  • Helps students select appropriate sections from the catalog of several thousand course offerings at five campus and several additional outreach locations
  • Provides accurate information gleaned from the catalogs and Continuing Education and Professional Development department staff members
  • Advises students regarding course requirements, books and/or materials, and testing pre-requisites
  • Guides students through the registration and payment process
  • Refers callers seeking more detailed information or advice to the appropriate department coordinator
  • Accepts registration forms and fee payments
  • Performs other duties as assigned



Minimum Requirements


  • High School Diploma or GED equivalent form a regionally accredited institution
  • Possess good customer service skills
  • Knowledge of class offerings and all departments within Continuing Education and Professional Development department
  • Possess superior ability to learn program details
  • Working knowledge of College organization
  • Ability to follow oral and written instructions
  • Possess excellent interpersonal and communications skills
  • Ability to project a positive image of the College and its programs
  • Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff



Preferences


  • Six (6) months prior customer service experience preferred


PI99314230