MDC Information Center Advisor - 4 Positions Available

Location
Miami, FL
Posted
Sep 07, 2017
Institution Type
Community College


Job Title MDC Information Center Advisor - 4 Positions Available
Job ID 996443
Location Wolfson Campus
Full/Part Time Full-Time
Regular/Temporary Regular


Job Details



Job Family
STAFF- Supoort Non- Exempt (SNE)
Grade
12
Salary
$19.22- $24.02
Department
MDC Information Center
Reports To
Director
Closing Date
Open Until Filled
FLSA Status
Non- Exempt


Job Summary


The MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication. This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources.


Duties & Responsibilities


  • Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer students
  • Assists students with the selection of programs of study
  • Resolves student advisement and enrollment issues
  • Assists students with course scheduling and academic planning
  • Provides information regarding eligibility requirements
  • Participates in scheduled training activities and workshops
  • Provides information about graduation and verifies graduation eligibility
  • Provides admission assessment, registration and financial aid information
  • Participates in recruiting activities
  • Performs other duties as assigned



Minimum Requirements


  • Bachelor's degree from a regionally accredited institution in a related field and three (3) years of related experience
  • All degrees must be from a regionally accredited institution
  • Knowledge and understanding of College organization, goals and objectives, and policies and procedures
  • Knowledge of academic advising principles and practices
  • Ability to work collaboratively in a team environment
  • Ability to interpret and apply college policies and procedures using professional judgment and common sense
  • Knowledge of Microsoft office software and student information systems
  • Ability to maintain a high level of poise and professionalism at all times
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Outstanding customer service skills and ability to resolve problems in a calm, understanding and helpful manner
  • Ability to logically analyze problems and determine the appropriate action to be taken for resolution
  • Ability to read and comprehend simple instructions, correspondence, and memos
  • Ability to work a flexible schedule to include evening and weekend assignments
  • Ability to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff


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