Residential Services Coordinator

Sep 06, 2017
Institution Type
Four-Year Institution

Stanford University

Residential Services Coordinator

Job Number:

JOB PURPOSE: The Residential Services Coordinator provides customer service, administrative and operational support and ensures the safety and security of GSB Residences guests and residents. This position is required to resolve routine issues of limited scope within own work area using general guidelines and standards or precedents as reference. This position includes performing regular facility inspections, maintaining facility and office inventory, assisting with the coordination of events, programs and conferences, handling the distribution and sorting of mail, upholding and enforcing all residential policies, procedures and safety standards. The Residential Services Coordinator serves as a residential and program participant resource for all residents and guests.

  • Respond to routine inquiries from students, faculty, external constituents, and staff.
  • Serve as a subject matter resource to students and other departments.
  • Contribute to general office administration and process improvements, which may include: report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
  • Review documents and forms for completeness, track files for follow up and distribute for review.
  • Process and sort all incoming and outgoing mail and deliveries.
  • Coordinate logistics for outreach activities, meetings, and events.
  • Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
  • Research and resolve routine issues, refer complex issues to other staff.
  • Routinely inspect facilities and maintain assigned areas.
* - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience:

Associate's degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Customer service skills.
  • Basic office administration skills.
  • Strong critical thinking and sound decision making capacity.
  • Ability to learn compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:

  • Often sit, perform desk-based computer tasks.
  • Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • Must be willing and able to works some holidays, weekends and take vacations during the non-peak season (i.e. summer).
  • Schedule may fluctuate with shifts ranging from morning to evening to overnight.
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Job: Student Services

Location: Graduate School of Business
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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