IT Technician

Boise, ID
Sep 06, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Four-Year Institution
As the IT Technician at Carrington College, you will provide outstanding customer service to colleagues, faculty, and students. You will complete installations, modifications and repairs to computer hardware and software systems in use by colleagues, faculty and classroom labs. Additionally, you will provide technical assistance to system users. Your focus is on local and remote campus based support for colleagues and students. Supporting remote campuses will involve travel (up to 15% of the time monthly) to those locations.

  • Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations.
  • Configure, and maintain Cisco VoIP Phones.
  • Conduct preventive maintenance as needed.
  • Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested.
  • Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card).
  • Provide login account and user mailbox maintenance; set up new users.
  • Complete other projects and duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate's degree in a technical field preferred
  • IT related professional certifications desired
  • Minimum of 2 years technical experience
  • Minimum 1 years of experience with Active Directory in a large network environment required
  • Experience supporting users and equipment in an academic environment preferred
  • Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications.
  • Excellent interpersonal, communication (oral and written) and problem solving skills required.
  • Customer-centric attitude desired

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.