Director, Conferences & Institutes
University of Maine
Director of Conferences and Institutes
Working under the leadership of the Associate Provost, the Director will be responsible for providing vision and leadership for Conferences and Institutes (C&I), including: generating new business, overseeing the unit’s operations, internal and external marketing, and oversight of the unit’s budget and personnel administration. They will work to bring national and international conferences to the UMaine campus and the Hutchinson Center throughout the academic year and the summer session. The Director is responsible for revenue generation to support the staffing of the operation, as well as producing excess revenues to support the mission of C&I and the Division of Lifelong Learning (DLL). The Director works closely with the Associate Provost and the Division’s management team to provide strategic direction for the Division. They will also work closely with UMaine’s Auxiliary Services, Facilities Management, Space and Scheduling and others to provide seamless services to clients.
Essential Duties & Responsibilities
Proactively recruits new conference business to UMaine.
Engages in a strategic planning process with the C&I team to create a mission and vision that aligns with the University and DLL’s goals.
Directs and provides mentorship to C&I team members, including: training, managing, and evaluating.
Works very closely with UM’s auxiliary services to review and improve upon services and to build a collaborative and strong partnership to serve all clients.
Develops, markets, and successfully produces, supports, and executes conferences, workshops, meetings, events, special programs, professional development programs, summer camps and related programming that help to build UMaine’s brand and reputation at UMaine and the Hutchinson Center in Belfast.
Cultivates a network of potential clients and colleagues in the conference industry and community to enhance the public presence of the University, including the Hutchinson Center, as a conference site.
Negotiates contracts and agreements with vendors and customers, including implementation of changes to rate structures as appropriate.
Responds to and maintains contact with clients, acting as a public relations representative.
Develops policies and procedures that are consistent and reflect the goals of C&I, including building and sustaining relationships with the academic units.
Develops and executes a diversified revenue model that supports the operation and balances the needs of net revenue generation with the academic priorities of the DLL.
Supervises on-site management of conferences to ensure quality of accommodations, food services, media, transportation, and related services.
Coordinates management of programs with conference clients, facilities management, catering, housing, marketing and communications, the Hutchinson Center, and other appropriate units.
Maintains operating budgets, central billing and accounting processes within University guidelines.
Develops and implements sales and marketing strategies.
Assists with special events as assigned by the Associate Provost.
Works effectively and cooperatively with other employees of C&I/DLL, UMaine administration, the campus community, and external clients and customers. Develops and maintains professional relationships that reflect courtesy, civility, and mutual respect.
Knowledge, Skills & Qualifications
This position requires a strong commitment and passion for growing Conferences and Institutes.
Must have excellent managerial experience and be able to mobilize a dynamic team.
Must have relevant budget experience, in particular with revenue-generating operations.
An entrepreneurial spirit and passion for excellent customer service is essential.
Must have excellent working relationships with clients and staff, and be able to work collegially in a team-based environment.
Typically has the education associated with a Master’s degree or an equivalent combination of education and experience.
Employee must exhibit considerable judgment, initiative, creativity, and/or ingenuity, and have extensive relevant professional experience.
Must show evidence of excellent verbal and written communication skills and organizational skills.
Must be able to work independently, as well as part of a team, and ability to manage multiple priorities.
An understanding of academic programming and the unique opportunities at an institution of higher education is desirable.
Work Environment: The DLL is a fast-paced, entrepreneurial Division requiring flexibility, open-mindedness, and ability to evolve and adapt to changing needs of the market and the university. The position requires frequent travel to UM’s Hutchinson Center in Belfast, travel to regional and national conferences, travel to locations of potential and existing clients, and occasional in-state travel to other UMS campuses and other partner locations in Maine.
Supervisory Responsibilities: The Director’s staff includes an Assistant Director, two Conference Coordinators, and an Administrative Specialist.
Work Year: This is a twelve-month, ongoing, full-time position.
Work Schedule: Normal UMaine business hours are Monday-Friday, 8:00 am to 4:30 pm. However, due to the nature of the position, weekend and evening work is required. The employee shall establish regular office hours and in consultation with the supervisor, adjust the work schedule as appropriate.
Schedule for Evaluation: In accordance with guidelines established in The Handbook for Non-Represented Faculty, Professional and Administrative Staff.
Requirements: All employees are required to comply with applicable policies and procedures, as well as to complete applicable workplace related screenings and required employee trainings, such as Information Security, Safety Training, Workplace Violence and Sexual Harassment.
Appropriate Background Checks Are Required
Application: Materials must be submitted via "Apply For Position". You will need to create a profile and application; upload a cover letter and a resume/curriculum vitae that fully describe your qualifications and experiences, with specific reference to the required and preferred qualifications; and provide contact information for three professional references. Incomplete application materials cannot be considered. Review of applications will begin immediately and will continue until a suitable pool of candidates is found.
To Apply, Go To: https://UMaine.HireTouch.com
The University of Maine is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law.