DESKTOP SUPPORT/HELP DESK
JOB NO.: 102855-FTF
Work Type: Staff-Full Time
Department: G SERV VC FIN & ADM AIMS OPS
Categories: Information Systems/Technology
Employment Class: University Staff-Fixed Term Finite
Position Vacancy ID: 102855
Working Title: Desktop Support/Help Desk
Official Title: IS TECH SRV PROF(13461)
Hiring Department: A020821-GENERAL SERVICES/G SERV VC FOR FIN & ADMIN/G SERV VC FIN & ADM AIMS OPS
Term: This is a Terminal appointment
As part of the Help Desk team for Operations and Support Services (OSS) unit of the Administrative Information Management Services (AIMS) department, this position provides customer support for the Help Desk. This position is responsible, under limited supervision, for providing level 1 and 2 customer support services including problem/incident determination, resolution, recording and escalation to level 3. This position also includes some level 3 services such as administration and coordination of workstation (physical/virtual) lifecycle activities and application systems operating in a multi-server, multi-segment networked environment. Support services are provided using remote tools but may also be provided on-site (valid driver license required).
The incumbent will be expected to work up to three days a week on the Help Desk providing advanced level phone support and up to two days on follow-up activities. The incumbent must be able to demonstrate solid customer support skills, along with intermediate to advanced-level knowledge of PC and Network operating systems, imaging, patching, security, anti-virus and anti-spam products, networking hardware and network protocols, workstation hardware, and common office application software.
Monday through Friday - standard business hours.
This position is initially projected for one year but may be extended to two years and/or become a permanent appointment.
Instructions to applicants:
To begin the application process, click the "Apply Now" button.
Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background.
In these materials, be sure to offer examples that demonstrate your experience with workstation administration and support, customer service, and application administration.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
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Advertised: Sep 5 2017 Central Daylight Time
Application Close: Sep 26 2017 11:55 PM Central Daylight Time