DESKTOP SUPPORT/HELP DESK



JOB NO.: 102855-FTF

Work Type: Staff-Full Time

Department: G SERV VC FIN & ADM AIMS OPS


Location: Madison

Categories: Information Systems/Technology

Employment Class: University Staff-Fixed Term Finite

Position Vacancy ID: 102855

Working Title: Desktop Support/Help Desk

Official Title: IS TECH SRV PROF(13461)

Hiring Department: A020821-GENERAL SERVICES/G SERV VC FOR FIN & ADMIN/G SERV VC FIN & ADM AIMS OPS

FTE: 100%

Term: This is a Terminal appointment

Advertised Salary:

Minimum $20.40



Job Summary:

As part of the Help Desk team for Operations and Support Services (OSS) unit of the Administrative Information Management Services (AIMS) department, this position provides customer support for the Help Desk. This position is responsible, under limited supervision, for providing level 1 and 2 customer support services including problem/incident determination, resolution, recording and escalation to level 3. This position also includes some level 3 services such as administration and coordination of workstation (physical/virtual) lifecycle activities and application systems operating in a multi-server, multi-segment networked environment. Support services are provided using remote tools but may also be provided on-site (valid driver license required).
The incumbent will be expected to work up to three days a week on the Help Desk providing advanced level phone support and up to two days on follow-up activities. The incumbent must be able to demonstrate solid customer support skills, along with intermediate to advanced-level knowledge of PC and Network operating systems, imaging, patching, security, anti-virus and anti-spam products, networking hardware and network protocols, workstation hardware, and common office application software.



Requirements:

Driver's License



Schedule Comment:

Monday through Friday - standard business hours.
This position is initially projected for one year but may be extended to two years and/or become a permanent appointment.



Contact:

Kyle Brown
kyle.brown@wisc.edu
608-262-9021
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Instructions to applicants:

To begin the application process, click the "Apply Now" button.
Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background.
In these materials, be sure to offer examples that demonstrate your experience with workstation administration and support, customer service, and application administration.



Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.



Advertised: Sep 5 2017 Central Daylight Time


Application Close: Sep 26 2017 11:55 PM Central Daylight Time

PI99285443