ENROLLMENT SERVICE ADVISOR, Enrollment Service Center (4915/I0517)

Location
Boston, Massachusetts
Posted
Sep 06, 2017
Ref
301043
Institution Type
Four-Year Institution

Provide direct customer service and counseling in person, on the telephone, and through email to students and other clients of the seven offices of Enrollment and Student Affairs. Use comprehensive knowledge of the policies and procedures of Admissions, Financial Assistance, the University Registrar, Student Employment, and the University Service Center to advise students and resolve client problems and concerns. Provide service that is personal, professional, and confidential to prospective and enrolled students, parents, families, alumni, University faculty and administrators, guidance counselors, and other internal and external groups. Process incoming daily work and handle special enrollment projects as needed.

Required Skills

Bachelors degree, excellent organization and communication skills and one to three years of experience, preferably in a university or customer service setting.