Computer & Network Support Specialist

Location
Los Angeles, California
Salary
$5,518 - $6,836/mo (Salary Information is based on a full-time, 12-month position)
Posted
Sep 01, 2017
Institution Type
Community College

The Los Angeles Community College District (LACCD) invites applications for the position of Computer & Network Support Specialist. This position provides technical support in the maintenance and operation of campus-wide voice, video, and data network(s) at a college or voice, video, storage, and data network (s) at the District Office.


MONTHLY SALARY: $5,518 - $6,836
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES

Assists in operating and maintaining campus-wide voice, video, storage, and data network(s) at a college or voice, video, storage, and data network(s) at the District Office.

Installs and maintains network software, including system upgrades, and monitors software license usage.

Tests and assures software compatibility with the network before release to user.

Monitors network performance and maintains statistics of network resource data such as space and memory usage.

Writes program documentation, operating instructions and training materials and manuals for college or District Office staff.

Designs, develops, updates, and maintains web sites.

Communicates with users on the telephone and/or on-site regarding equipment and network failures and malfunctions and determines whether problem is related to system, hardware, software, cabling, or operator error.

Resolves technical problems associated with equipment malfunctions, processing failures, and network operations.

Meets with users to assist them in defining system project requirements and objectives, to acquire information about data sources and processing methods, and to explain software and system capabilities and limitations.

Conducts on-the-job training sessions to enable employees to acquire, update, extend, or improve their skills and knowledge of computer equipment, applications, and basic network operational procedures.

Sets-up user profiles on the network including access rights, resource allocation, log-in script, and electronic mail.

Assists in developing and implementing network policies, procedures, and standards in conjunction with the Information Technology staff of the District Office and network support staff from other colleges.

Uses data base management software to create, store, access, sort, change, retrieve and format data.

Uses spreadsheet software to create, edit, model, and translate data into complex reporting and graphic formats and systems.

Controls access to common data files and databases on a network to maintain the integrity of data and enable all users to retrieve and manipulate data effectively.

Writes computer programs to support various administrative and instructional programs and activities.

Assists users in selecting off-the-shelf software to meet specific needs.

Evaluates options and recommends the purchase of computer software, equipment, supplies, and services to support college or District Office computer needs.

Coordinates the installation and relocation of new computer equipment.

Contacts vendors regarding equipment specifications, repairs, replacements, and tracking and registration of equipment and warranties.

Maintains records on software and hardware installations and trouble calls.

Maintains a library of materials for reference by users.

May assign, review the work of, and provide training to staff with lower-level technical skills.

May perform data entry duties associated with the system design process.

Performs related duties as assigned.


VACANCIES
Anticipated vacancies throughout the District. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.  Our Colleges include:

Los Angeles City College
East Los Angeles College
Los Angeles Harbor College
Los Angeles Mission College
Los Angeles Pierce College
Los Angeles Southwest College
Los Angeles Trade-Technical College
Los Angeles Valley College
West Los Angeles College

BENEFITS

  • Medical and dental insurance and vision care plans are provided for employees and their dependents.
  • A $50,000 life insurance policy is provided free of charge for each employee.
  • 12 full-pay days and 88 half-pay days of illness leave.
  • At least 15 paid holidays per year.
  • Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.
  • Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
  • Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.
  • Employee Assistance Program

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A.  Graduation from a recognized four-year college or university with a major in computer science, computer information systems, computer engineering, or a related field AND one year of recent, full-time paid technical computer experience in a local area network environment.

OR

B.   Graduation from high school or its equivalent AND twenty-four (24) semester units in computer science, computer information systems, computer engineering, or related subjects from a recognized college or university AND two years of recent, full-time paid technical computer experience in a local area network environment.

OR

C.   Graduation from high school or its equivalent AND a certification equivalent to the 24 semester units described in option B AND two years of recent, paid, full-time technical computer experience in a local area network environment.

Experience in network maintenance and operations is desirable.

College level coursework in business administration, educational administration, public administration, English, mathematics, statistics or related fields is desirable.  A current Computing Technology Industry Association (CompTIA) A+ certification is desirable.

Special:
A valid Class “C” Driver's License may be required for some positions. Travel throughout the District may be required for some positions.

For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS
The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.
 

ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY
Online

https://jobaps.com/laccd
 

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. on FRIDAY, SEPTEMBER 15, 2017. Resumes will not be accepted in lieu of an application.  For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at https://www.jobaps.com/LACCD.


Contact Us
Personnel Commission: (213) 891-2129
24-hr Job Hotline: (213) 891-2099
TDD: (213) 891-2408
Hours of Operation: Monday – Friday 7:30AM – 4:30PM