Relationship Manager

Lighthouse Group
Grand Blanc, MI
Sep 01, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

DEPARTMENT: Sales and Marketing

POSITION: Relationship Manager

OBJECTIVE: The Relationship Manager finds new prospective clients, creates and maintains meaningful professional relationships, and acts as a client-advocate across all Lighthouse business units. Relationship Managers communicate the value of the Lighthouse brand through solicitation, networking, and industry involvement. The Relationship Manager strengthens client relationships by understanding their business, specific needs, and long term goals. The Relationship Manager introduces Account Executives across Business Insurance, Benefits, and Personal Lines and collaborates with them to win and retain clients.


- Communicate brand value consistently to clients and prospects

- Uncover potential clients through effective prospecting

- Master Hoovers, Reference USA, Google, and other sources for finding new clients

- Establish relationships with local centers of influence within target industries

- Attend trade shows and networking events and promote Lighthouse brand

- Perform significant due diligence on prospective clients in advance of introductory meetings

- Demonstrate depth of knowledge regarding client's industry value chain including suppliers, buyers and competitors

- Understand client's approach to risk management, views on employee benefits, as well as overall operations

- Act as an industry "consultant" or "advisor" on the basis of deep industry-specific knowledge

- Introduce insurance experts to client and ensure streamlined access to all Lighthouse services

- Recognize client needs and coordinate with Client Team to deliver value-added solutions across all service offerings

- Assist Client Team as needed in gathering information for insurance renewals

- Attend all in-person client meetings across Business Insurance and Benefits

- Ensure client satisfaction and observe all interactions between client and Client Team

- Plan and execute quarterly and yearly industry focused sales plans

- Manage additional tasks or projects as delegated by senior leadership

- Pursue a program for personal and professional development


- Able to travel and potentially relocate

- Willing to participate in an intensive recruiting, on-boarding, and training period of 12 or more weeks requiring significant hours, evening work, and occasional travel

- 1-5 years in professional settings preferably in sales OR soon to be graduating college

- College degree or equivalent experience with emphasis in business, marketing, finance, econ or similar fields of study where a high degree of business acumen is expected

- Currently licensed or willing to obtain agents license in required states

- Proficient in Microsoft Office (PowerPoint, Excel, Word)


- Activity metrics including calls made, conversations, and qualified appointments held

- New clients won per quarter

- Pipeline growth and earned revenue growth

- Qualitative factors, including ability to convey differentiators, maintain an executive presence, professionalism with colleagues and clients, quality of clients and prospects, and ability to work with other team members in a collaborative way


- Competitive salary and quarterly bonuses based on education, experience and other qualifications


Three month intensive training in Grand Rapids, MI. Long term locations available throughout the United States.

Company Description
Lighthouse Group is one of the largest privately held insurance and title agencies in Michigan and Wisconsin. We are dedicated to engaging our clients with meaningful and reciprocal relationships in order to maintain a hands-on, personalized approach to assessing risk and offering solutions that gives each client a unique experience while maintaining value pricing. Lighthouse Group is committed to establishing lasting relationships through personal contact and service that exceeds our clients expectations. We provide protection for where you are, and guidance for where you are going. Please visit our website at to learn more.

Grand Blanc, MI


Thu, 31 Aug 2017 08:12:09 PDT