Senior Academic/Student Services Manager (Workforce Development)

Position Definition

Under general direction of a higher-level academic manager, manages a number of medium to large educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Position Title
Senior Academic/Student Services Manager (Workforce Development)

Contra Costa College

Posting Number

$7,481.00 - $9,114.00/ MO (See special instructions for initial step placement)

Distinguishing Characteristics

A Senior Academic/Student Services Manager is the second level of academic management in the District and serves as an administrator overseeing a medium to large educational services program/project or several small and medium programs/projects for a college. In contrast, the lower level class of Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college.

Examples of Duties/Essential Functions

Duties/essential functions may include, but not be limited to, the following: Oversees medium to large academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, supervisors, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned programs and projects. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned program's or project's educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned programs or projects and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualification-Education/Experience
Education/Training: Earned Master's degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Experience: Equivalent to at least two (2) years of relevant full-time management experience.
License/Certification: A valid Class C California Driver's License.

Minimum Qualification-Knowledge Of
Computer-based technology for management of assigned programs/projects; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Minimum Qualification-Ability To
Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications
o Experience in developing and implementing education and training programs to meet the needs of the community in order to promote workforce and economic development.
o Evidence of partnership development with agencies including business and industry, educational institutions, community-based organizations, and the workforce system.
o Experience developing career pathways, including familiarity with associated best practices and the characteristics of a successful pathway.
o Demonstrated ability to administer large-scale grant-funded projects, including managing budgets and evaluating outcomes.
o Capacity to utilize data to make decisions and evaluate the success of processes and systems.

Special Instructions to Applicants
Contra Costa College
2600 Mission Bell Drive
San Pablo, CA 94806

The Workforce Development Manager provides leadership for programming that addresses the workforce preparation needs of students and the community within a context of diverse demographics, changing technology, and the global economy. The Workforce Development Manager develops and supports partnerships with industry and the community; facilitates and coordinates the development, implementation and evaluation of career programs and services; manages multiple funding streams to support and sustain workforce development programs and staff; provides leadership and advocacy that enhances innovation and participation; and provides general management and supervision of workforce development and career training programs. This position is primarily grant-funded and is supported by the Strong Workforce Program, Adult Education Block Grant, and California Career Pathways Trust grants through June 30, 2020.

Note: New employees will be placed at the first step which is $7,481per month, second step $7,860 per month or third step at $8,257 per month (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $9,114 per month is reached on the salary schedule.

Job Close Date:

Open Until Filled

The Contra Costa Community College District does not discriminate against any applicant for employment on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, age, sex, or sexual orientation. This prohibition against unlawful discrimination extends to any person who is perceived to have any of the above characteristics or who is associated with someone who has, or who is perceived to have, any of those characteristics.


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