Dean, Student Support Services

Torrance, California
$131,076 - $151,951 AnnuallyEl Camino College Dean, Student Support Services Req: A1718-006 Divisio
Aug 31, 2017
Executive Administration Jobs
Institution Type
Community College

El Camino College


Dean, Student Support Services

Req: A1718-006

Division: Student Support Services

Close Date: 10/09/2017


Complete job description and application available online at:



Under the direction of the Vice President of Student Services, plan, organize, control and direct the operations and activities of the functions and programs within the Student Support Services Division; provide leadership to student support services activities across campus; evaluate the effectiveness of the division’s and the college’s student support services, and recommend methods for continuous improvement.



The duties of the Dean of Student Support Services may include, but not be limited to, the following:


• Provide leadership to the student support services functions within the division which may include, but not be limited to EOPS/CalWORKs/CARE, Student Development, Veterans Center, Student Equity Programs, South Bay Promise program, and learning communities such as First Year Experience, Puente and Project Success (Umoja).

• Provide leadership in the evaluation and improvement of processes within Student Support Services to assure that all services provided to students are prompt, efficient and promote student retention and success.

• Provide leadership in the development of necessary programs and services designed to assure that students receive the support needed to successfully transition into and complete their college program of study.

• Assure collaboration between all learning communities programs, the Division of Counseling & Student Success, and academic divisions to prudently use staff and fiscal resources to provide all students with the support needed to succeed.

• Participate in outreach activities and maintain effective communication with feeder school districts, community based organizations and public agencies; develop and participate in college- community partnerships; make public presentations on behalf of the college.

• Assure the provision of a student-centered, customer-service oriented environment for the delivery of all division functions, and promote such an environment across campus.

• Assure the implementation of the Student Equity Plan to close achievement gaps of targeted populations; monitor budget expenditures for compliance with the approved plan.

• Direct and participate in the administration, development, and implementation of disciplinary actions in response to unacceptable student behavior; ensure compliance with the Student Discipline Policy; coordinate and direct activities to ensure proper and timely resolution of issues and conflicts related to student disciplinary matters and grievances; coordinate and conduct meetings and hearings related to student discipline, grievances, and appeals.

• Communicate and work closely with other divisions in implementing collaborative programs designed to meet student needs; facilitate internal partnerships between and among other student services, Community Advancement, Academic Affairs and Administrative Services.

• Provide leadership in the use of technology to assure the effectiveness and efficiency of student support services operations.

• Regularly analyze division staffing needs, lead the division in its faculty and staff prioritization process and make recommendations to the Vice President of Student Services; hire, supervise and evaluate assigned staff and provide for appropriate staff development; assure compliance with the District’s personnel policies, procedures and practices.

• Plan for efficient and appropriate use and security of division facilities; assure compliance with health and safety regulations.

• Participate in strategic planning for the college, the Student Services Area, and the Student Support Services Division; collaborate with department managers in setting division priorities, both short-term and long-range.

• Chair the Student Services Program Review Committee and provide oversight for the Service Area Outcome assessment process. Advance institutional effectiveness measures by ensuring that Service Area Outcomes (SAOs) are written and assessed; all program review and annual planning documents are completed in a timely manner utilizing appropriate metrics.

• Set priorities for resource needs; identify resources for development through grants and alternative sources when appropriate; provide leadership to the development and monitoring of the division’s budget; manage financial resources consistent with District policy and sound financial management principles.

• Maintain and encourage effective communication with division staff by holding regular staff meetings; provide information to staff about issues, programs and practices affecting the college, division and departments.

• Be an involved participant on the Student Services management and leadership teams; collaborate with other managers within the area in the development of area plans and priorities.

• Recommend and participate in the development of policy as necessary for the District to properly implement effective student support programs.

• Provide clearly written reports and analyses when requested or appropriate.

• Perform related duties as assigned. 


Required Qualifications:




• Higher education in community colleges, including the mission of the California Community Colleges.

• Principles, practices and techniques involved in development, implementation, and evaluation of student services programs, services, plans, goals, and objectives.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned programs, projects, and operations.

• Technological advancements and their application to student services.

• Development, implementation and monitoring of budget; resource development. Effective collaboration, communication, and consensus building techniques.

• Principles and practices of management, supervision and training. Interpersonal skills using tact, patience and courtesy.

• District organization, operations, policies and procedures.

• Planning processes, including an understanding of key performance indicators, goals and measurable objectives, and how to write them.

• Oral and written communication skills.



• Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Present a positive image of the college.

• Communicate with a wide range and level of students, public and college employees.

• Plan and work effectively and cooperatively with peers, faculty, staff, students and community members from multi-cultural, diverse backgrounds.

• Analyze situations accurately and adopt an effective course of action.

• Evaluate division programs and functions and make recommendations for continuous quality improvement.

• Develop grant or special project applications.

• Organize and chair meetings, lead workshops, facilitate group discussions and involve staff in idea generation, goal setting, and decision-making.

• Communicate well in writing and orally, develop written reports, and deliver oral presentations.



Master’s degree from a regionally accredited college or university or equivalent*, 3 years experience in programs related to the assignment and 1 year of leadership or administrative experience.

• Sensitivity to and understanding of multi-cultural, diverse environments and college students from diverse academic, socioeconomic, cultural, and ethnic backgrounds.

• *Equivalency to be determined by the El Camino Community College District Board Policy 4119 – Equivalence to the Minimum Qualifications.



Valid California driver’s license



• Required to drive to offsite locations.

• Move from one work area to another.

• Hand, wrist, and finger dexterity to operate various office machines. Lift up to 25 lbs.


SALARY RANGE $131,076 - $151,951 Annually



Full-time, twelve-month academic position. Excellent fringe benefits including eight 32-hour work weeks during the summer. Employment is dependent upon satisfactory employment verification, fingerprint check, and tuberculosis examination. Selected candidate must provide identification and work authorization.



An applicant must submit the following by the closing date:

1) Online application:

2) Cover letter describing how applicant meets the qualifications.

3) Resume including educational background, professional experience, and related personal development and accomplishments.

4) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE pdf document.


Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit:

5) Evidence of a valid community college credential, if applicant holds one.


Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application on-line.


If you need assistance you may call 310-660-3593 Ext. 5809 between the hours of 8:00 a.m. and 4:00 p.m. Monday through Thursday.


Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m.


The campus will be closed Monday September 4, 2017.

Closing Date: Monday, October 9, 2017 at 3:00 p.m.


El Camino College is an Equal Opportunity Employer 

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