AVP Information Technology & Chief Information Officer (CIO)

Cheney, WA
Aug 31, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Working Title Assoc VP for Information Tech/Chief Information Officer

Job Summary

Eastern Washington University seeks an experienced and dynamic leader who has a comprehensive understanding and vision of a university education for the 21st century. The Associate Vice President for Information Technology fulfills a critical role in supporting the university's mission and its commitment to students. The AVP is responsible for a portfolio of integrated services for teaching, learning, research, and administration supporting students, faculty, staff, and the community of Eastern Washington University (EWU). This position performs broad operational responsibilities for IT services, functions and activities, including long term planning and delivery of services in software applications, telecommunications, networks, enterprise systems and comprehensive customer support services.

This position is accountable for the operational responsibilities of IT services, functions and activities that include:

  • Telecommunications
  • Networks
  • Enterprise Systems
  • Project Management
  • Information Security
  • Comprehensive Customer Support

The AVP IT/CIO identifies and defines high-level technical strategies, guidelines, and standards that balance short-term and long-term objectives in a practical manner. This position is responsible for fostering and maintaining a collegial work environment and building partnerships to address the technology needs of all EWU stakeholders. The AVP IT/CIO is required to brief executive management on critical issues in a timely manner.

The AVP IT/CIO reports to the Vice President for Business and Finance.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

This is an open recruitment; three days' notice will be provided prior to closure of recruitment.

About Eastern Washington University

Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to Eastern's Cheney campus, we also offer our Riverpoint campus in Spokane, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Diversity Statement

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university fund or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 18. Successful applicant will be required to pass a background check.

Physical Demands

Optional: Contact Saundra Godin in Human Resources at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Required Qualifications:

Education Required: Bachelor's Degree in Computer Science, Business Administration, Management, or related field or equivalent combination of training, education and experience from which comparable skills can be acquired.

Experience Required: A minimum of eight (8) years of increasing technical and managerial responsibilities in a complex information technology organization. Demonstrated record of innovation and success in providing technology solutions that aligned with organizational goals. Proven history of developing and successfully executing organizational and institutional information technology plans. Budget management experience for at the department level or higher. A demonstrated record of experience leading an organization through effective leadership techniques and abilities. Experience with a wide range of enterprise services including project management, infrastructure, software, and information security. Proven record of recruiting, directing, motivating and guiding the development of high performing teams.

Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:

Preferred Education: Master's Degree in Computer Science, Computer Information Systems, Information Technology Management, Business Administration, Management or related field. Relevant experience may be substituted for degree.

Preferred Experience: Minimum five (5) years of progressively responsible experience as a Chief Information Officer (CIO), Chief Technology Officer (CTO), Assistant CIO/CTO, or as a director or administrator of technology in a Higher Education leadership experience. Extensive knowledge of best practices. Extensive knowledge of trends and future directions of technology in the learning environment. Experience with a wide range of enterprise software applications including Banner, Blackboard and Canvas.

Preferred skills, knowledge and abilities, and characteristics:

  • Exhibit understanding of natural sources of conflict and act to prevent or soften them.
  • Familiarity with student information and learning management systems.
  • Follow and teach others to follow a process/method for problem solving.
  • Display attention to detail.
  • Support organizational policies and identify methods for improving work procedures or systems.
  • Anticipate demands/pressures of assignments and adjust accordingly.
  • Familiarity with current, and ability to anticipate future, applications of information technology in instruction and higher education applications.
  • Set clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.

Other Skills and Abilities:

Minimum Competencies (skills, knowledge and abilities):

  • A strong background in IT support and management, and a proven track record of ensuring alignment of service capacity, flexibility, and delivery with both strategic and operational requirements.
  • A solid understanding of mainstream support service and systems, and of industry best practices in support methodologies, service management, change management and communications.
  • An understanding of evolving academic and research technology requirements and recognition of the need to support both mainstream and emergent technologies.
  • Proven track record in recruiting, directing, motivating and guiding the development of a team of IT support professionals.
  • Strong political skills, with the ability to foster collaboration and cooperation among all constituents within a complex university environment.
  • Experience in supporting an effective communication strategy to a diverse organization.
  • Strong verbal and written communication skills, with a record of success in developing planning documents, proposals, budget request justifications, and other forms of communication with executive leadership and faculty.
  • Ability to explain complex technology in a manner that is understandable to non-technical audiences including faculty, students, and staff.
  • A broad technology background with experience in both IT infrastructure and applications development.
  • Strong leadership skills including problem solving, analytical and project management.
  • Demonstrated communication, teamwork, negotiation and collaboration skills.
  • Proven success in managing a large scale, complex IT service organization
  • Demonstrated ability to manage major IT initiatives and develop concise, understandable IT policies.
  • Ability to identify and recommend (in campus wide presentations) solutions for IT challenges.
  • Demonstrated ability to work collaboratively across departments and to develop cooperative-working relationships at all levels of the institution, constituents and the public


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