ODL Technical Support Specialist (OPS)


Job ID: 42284

Regular/Temporary: Temporary

Apply On Or Before: 01/01/9999



Department

Office of Distance Learning (ODL)

Responsibilities

Learn the ins-and-outs of the Canvas learning management system.
Assist our clients (FSU faculty, staff, and students) with their Canvas course websites and related learning technologies such as Turnitin, Tegrity, and Kaltura.
Work with our clients over the phone, in-person, and over email, providing courteous, professional assistance.
Research and resolve technical issues working in a team-based environment.
Write tutorials, workarounds, and news entries for our Canvas knowledge base.
Complete various projects as assigned in-between support calls and emails.
Occasionally work nights and weekends when extended hours are offered.

Qualifications

- Eagerness to learn new systems and skills.
- Exceptional customer service.
- Ability to apply critical thinking skills.
- Close attention to detail.
- Ability to prioritize, organize, and complete multiple assignments simultaneously.
- Basic computer competency.

Preferred

- Past job experience in a technical support role
- Working knowledge of HTML coding
- Working knowledge of Canvas
- Working knowledge of Blackboard
- Technical writing skills
- Length of employment: 1 to 2 years
Advanced knowledge of Microsoft Window.s, Mac OS X, latest Office Suite, and mobile systems such as Android and iOS

Other Information

These temporary OPS positions are offered by the Office of Distance Learning, located at the University Center C3500 in Doak Campbell Stadium. Learn more about our department at http://distance.fsu.edu. Learn more about the Canvas transition at http://distance.fsu.edu/canvas.
Please note: We will contact qualified applicants about scheduling interviews. Please do not arrive without prior notice.

Anticipated Salary Range

Introductory rate: $10.00/hour
After 6 months: $12.00/hour

Pay Plan

This is an OPS/temporary Job.

Schedule

Hours per week: 30 to 40 hours/ week
Office hours: 8:00 am - 5:00 pm, Monday - Friday

Criminal Background Check

This position requires successful completion of a criminal history background check.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Affordable Care Act

OPS employees are covered under the Affordable Care Act. OPS employees that meet certain criteria will be offered affordable health care coverage. For more information, please visit the following website regarding the Affordable Care Act, http://hr.fsu.edu/?page=benefits/insurance/insurance_home&ops=1.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

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