Food Stamp (SNAP) Outreach Worker

Freestore Foodbank
Cincinnati, OH
Aug 30, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Food Stamp (SNAP) Outreach Worker

Freestore Foodbank is hiring! We have an immediate opening for a Food Stamp (SNAP) Outreach Worker. This is a full-time position with a robust benefits plan

Duties to include but not limited to: Screen individuals for SNAP eligibility and submit applications via the Ohio Benefit Bank (OBB). Provide compassionate service and handle both phone and walk-in customers with efficiency and a high degree of professionalism. Effectively work within a team environment to ensure expeditious and accurate application assistance and referrals to hunger programs. Explain SNAP policy and application procedures to clients and individuals in the community.

  • Screen callers for federal and state benefits
  • Interview applicants to obtain necessary factual information
  • Educate clients on SNAP policy and eligibility guidelines
  • Refer clients to area hunger programs
  • Adhere to all outlined protocols regarding application security and confidentiality information
  • Offer information about other resources to those ineligible for SNAP
  • Submit completed applications within the designated time frame
  • Advise customers of all required job and family services verification documents necessary to secure SNAP benefits
  • Attend all SNAP and agency related trainings
  • Keep accurate records of calls and required information as assigned
  • Strongly and confidently exhibit knowledge of web based application processing system
  • Complete mailing, faxing and assigned clerical tasks in a timely manner
  • Stay abreast of SNAP policy and eligibility guidelines

  • High school diploma required. Bachelor's Degree (BA) from 4-year college preferred.
  • One or more years of customer service in public benefit enrollment, education or in assisting individuals with limited incomes preferred. Call center experience a plus.
  • Ability to read and comprehend spreadsheets
  • Excellent written and verbal communication skills
  • Ability to use Ohio Benefit Bank software

Physical requirements:
  • Walking, driving, typing, talking, sitting, bending, filing, hearing, writing, analyzing, identifying, analytical reasoning, remembering, understanding, interpreting, and problem solving.
  • Able to physically visit sites that may not be ADA accessible.

Company Information

Freestore Foodbank is one of Ohio's largest food banks. We distribute 23 million meals annually through a network of about 350 community partner agencies serving 20 counties in Ohio, Kentucky and Indiana. Our mission is to provide food and services, create stability, and further self-reliance for people in crisis.

Company Description

Cincinnati, OH


Tue, 29 Aug 2017 05:55:31 PDT