Desktop Support Administrator

Stanford University

Desktop Support Administrator

Job Number:

Desktop Support Administrator, Classification H, 100% FTE, Exempt

School of Engineering, Dean's Office IT

Do you enjoy working in a challenging and creative work environment? Are you looking for an environment that values and recognizes your contributions and encourages you to shape your own career path? Do you like surrounding yourself with the best and brightest? If so, we are looking for a technically astute and driven Desktop Support Administrator to join our dynamic team at Stanford's School of Engineering. At Stanford you'll enjoy a better quality of life while taking pride in working for the greater good. Here your work really does make the world a better place.

School of Engineering Information Technology (SoE IT) provides support to 6 departments, multiple inter-disciplinary programs, laboratories, centers, and affiliate programs. Our vision is to build an integrated community of Information Technology Professionals who leverage existing and emerging technologies to support innovative and adaptable research, teaching, and business operations.

The Desktop Support Administrator will be part of a team providing technical hardware, software, and network support in a complex environment. The IT Desktop Support team provides support for SoE's faculty, staff, students and affiliates; resolving a wide variety of software and hardware issues on desktops, laptops, and mobile devices.

This position reports to the School of Engineering Desktop Support Manager.

Job Purpose

Under general supervision, provide technical support to end-users for computer hardware, software, and network related problems.

Core Duties*

  • Configure and troubleshoot computing systems in a diverse environment.
  • Triage, diagnose, and resolve end-user problems; escalating issues from clients to other support teams as needed.
  • Research, recommend, and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and policies.
  • Research, recommend, and implement approved standards used throughout the unit and contribute to the development of the client support strategy.
  • Work on technical projects requiring expertise and creativity in analysis and deployment of technology.
  • Investigate and test new tools, systems, techniques, and software products.
  • Provide technical guidance and training; may guide other staff.
  • Work on projects requiring expertise and creativity in analysis and deployment of technology.
  • May perform routine server administration as needed.

    * Other duties may also be assigned

    Education & Experience

  • Experience with various operating systems such Windows, MacOS, Android, and iOS.
  • Two year college degree and two or more years of relevant experience, or a combination of education and relevant experience.
  • Experience supporting and troubleshooting enterprise email systems such as Office 365.
  • Experience supporting identity management and access control systems such as Active Directory.

    Knowledge, Skills and Abilities

  • Strong communication and interpersonal skills.
  • Self-motivated and capable of independent execution.
  • Ability to provide excellent customer service.
  • Ability to diagnose complex technical issues and suggest appropriate solutions.
  • Ability to apply information technology best practices to troubleshooting and problem resolution.
  • Understanding of cybersecurity best practices.
  • Experience with Service Now ITSM system a plus.

    Physical Requirements*

  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    Working Conditions

  • May require extended hours and weekends, on-call rotation.

    Work Standards

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Applicants are required to upload a cover letter and resume to be considered for this opening.

    About Stanford University

    Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

    Supporting that mission is a staff of more than 10,000 which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability to promote healthy and fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

    Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Thank you for your interest!

    Job: Information Technology Services

    Location: School of Engineering
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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