Customer Service Rep II

Montclair, NJ
Aug 30, 2017
Institution Type
Four-Year Institution
Montclair State is New Jersey's second largest university. It offers the advantages of a large university - a broad undergraduate curriculum with a global focus, a wide variety of superior graduate programs through the doctoral level, and a diverse faculty and student body - combined with a small college's attention to students.

Posting Date August 29, 2017

Position Title Customer Service Rep II

Vacancy # VC-382

Department Registrar

Division Academic Affairs

Job Description

Reporting to the Associate Registrar for evaluation, this customer services representative provides clerical support to the Assistant Registrars for Evaluation by assisting with:

  • Graduation application management
  • Ordering ad hoc diplomas
  • Proofing commencement lists

Additional duties include:
  • Assisting with grade entry and grade change forms
  • Assisting with the teacher certification processing as needed
  • Assisting with transcript production, name and/or address changes
  • Customer service assistance by phone, email or at the front center

Qualifications & Requirements

1 - 3 years of experience in a university registrar's office. Familiarity with a Registrar's office functions. Knowledge of FERPA. Good customer service skills (writing and oral). Ability to work independently. Excellent time management skills.

Salary Range
P14: $37,767.74-$52,973.04 *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to $42,836.18.

Send cover letter and resume to
(include vacancy # if above)

Starting Date: October 1, 2017

Apply here:

Apply By: Screening start immediately and continues until position is filled.

Organizational Marketing Statement:

Building on a distinguished 105-year history, Montclair State University is proud to be a leading institution of higher education in New Jersey. The university's six colleges and schools serve more than 19,000 undergraduate and graduate students in 300 majors, minors, concentrations and certificate programs. Situated on a beautiful, 250-acre suburban campus just 14 miles from New York City, Montclair State combines the instructional and research resources of a large public university in a dynamic, sophisticated, and diverse academic environment.

EEO/AA Statement:

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity. Additional information can be found on the MSU website at