Clerical Assistant

Cleveland, OH
Aug 30, 2017
Position Type
Institution Type
Community College

diversity employer

Department Name Adjunct Services

Campus or Location Metropolitan Campus

Vacancy Number PT040-18

Reports To Mgr, Adjunct Services

Recruitment Type External/Internal

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides basic clerical support of varied office tasks and general customer services.

Job Responsibilities


Duties and responsibilities include, but are not limited to:

Posts and maintains records which may require follow-up action.

Compiles reports from existing records as directed.

Composes and prepares routine correspondence, form letters, requisitions, lists and tables.

Proofreads all work for errors.

Organizes and maintains file system, and files correspondence and other records.

Greets visitors and answers phone inquiries from internal and external sources, requiring standard answers and/or refers individuals to the proper persons based on type of information requested, demonstrating customer-focused orientation and service.

Operates duplicating and office machines as required and instructs others in the operations of such materials. Distributes correspondence or other printed materials.

Screens mail, routes according to content and fills requests for standard materials, such as reprints and publications.

Coordinates and arranges schedules and meetings, makes appointments, prepares agendas, reserves and prepares facilities.

Determines need for, or initiates requests form, standard information.

Demonstrates detailed knowledge of unit operations and procedures. Uses initiative to suggest and implement improvements where indicated and to regularly prioritize work.

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

Performs other related duties as assigned.

Required Qualifications


High school diploma or general education diploma (GED).

One year of related experience and/or training.

Keyboarding, basic grammar, and basic word processing skills (MS Word)

Excellent verbal and written communication skills.

Excellent customer service skills and proven ability to develop and sustain productive customer relationships.

Must have sensitivity to respond appropriately to the needs of a diverse population.

Preferred Qualifications


Proficiency with spreadsheet applications (MS Excel)

Knowledge of the Banner student information system

Work Schedule

Monday - Thursday, 3:00 pm to 7:00 pm, and Saturday, 8:30 am to 12:30 pm.

Target Hiring Rate/Salary Minimum of $13.78 per hour

Special Note

This is a Part-time 1199/ SEIU Bargaining Unit position, Grade 03.

Posting Open Date 08/29/2017

Posting Close Date 09/05/2017

Open Until Filled No

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you hold a high school diploma or GED?
    • Yes
    • No
  3. * Do you possess one year of related experience and/or training?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents