TRiO Student Support Services (SSS) Advisor

For over 40 years, Oakton Community College has been the setting where thousands begin or continue their college or career studies.  Educating people of all ages, from all walks of life and from more than 40 nations, Oakton focuses on improving the quality of life for everyone who enters its doors.

We offer: 

Continuing education
Great benefits
Paid winter break
FRIDAYS OFF during the summer


Job Description:

The mission of TRIO Student Support Services at Oakton Community College is to provide support that empowers eligible students to overcome academic, economic, and social barriers to obtaining educational success. TRIO Student Support Services aims to improve the retention, persistence, and graduation of undergraduate students, particularly students among unique populations (e.g., historically-underrepresented minorities (URMs), first-generation, low-income, students with disabilities, other underserved student populations).  TRIO Student Support Services at Oakton Community College is grant-funded annually by the U.S. Department of Education contingent upon achieving annual performance objectives. The position is 12-months. We are seeking an individual who is deeply committed to meeting the needs of students as a TRIO Advisor.

The position is responsible for assisting in student success by providing comprehensive support and retention services to students and by making timely referrals to appropriate offices. Provide informed services that foster academic excellence among students who identify as first-generation, low-income, students with disabilities, and historically underrepresented populations.

The position also creates and sustains a supportive learning environment that inspires, encourages, and achieves maximum student success. The position achieves student success through academic and personal guidance, academic coaching, financial literacy and wellness, and other responsibilities that enhance students' knowledge, understanding, and skills essential for academic success and personal development. The position also develops and implements academic outreach, and retention related initiatives. The nature of the work requires a high level of sensitivity, discretion, and confidentiality.

Characteristic Duties and Responsibilities:

  • Participate directly in the marketing, recruitment, selection, and retention of students who are eligible to receive program support services.
  • Build solid and trusting advising relationships with new and continuing students while monitoring their academic progress.
  • Maintain ongoing in-person, written, and electronic communications with students to ensure delivery of services and completion of educational/programmatic requirements.
  • Collect, verify, and input accurate student data into appropriate database systems on weekly basis.
  • Track and report service delivery efforts and outcomes on weekly basis to supervisor.
  • Provide individual and group advisement services including: academic advising, transfer planning, financial literacy education, academic skills and study strategies, career exploration, and personal support. Maintain records of student contacts.
  • Provide assistance to students in applying for and obtaining educational funds from sources at current and future educational institutions.
  • Plan and implement cultural and educational activities and educational opportunities for participants. This may include some evening and weekend hours in which limited travel may be necessary.
  • Meet regularly with TRIO SSS staff for planning and implementation of activities in order to meet grant objectives.
  • Participate in campus initiatives that support the program mission and goals, as well as creating and conducting presentations to market the program to diverse populations within the College.
  • Maintain social media and other online learning platform content for communication and educational needs of participants.
  • Maintain positive relationships with personnel from the College, the surrounding community, and other TRIO programs for referral purposes and as additional resources.
  • Participate in Enrollment Center, Student Success, and Access, Equity Diversity area trainings to develop knowledge in other functional student affairs areas in order to provide integrated and comprehensive information to students, staff, and community. Provide excellent customer service.
  • Perform other job related duties as assigned.



Qualifications and Working Conditions:

  • Bachelor's degree is required.  Master's degree completed within one year of hire in college student personnel, counseling or a related field is required.
  • One or more years of successful advising and/or counseling experience in a college setting is required.
  • Experience working with student populations from underrepresented backgrounds.
  • Strong communication and interpersonal skills, oral and written, are required, including the ability to develop and conduct presentations for a variety of audiences.
  • Demonstrated ability to work collaboratively with a diverse population of students and colleagues.
  • Ability to work flexible hours, including some evening and weekend hours consistent with student and office needs.  Travel between two campuses may be required based on student need or College events, meetings and trainings.
  • Ability to read and accurately interpret academic, financial, and career advising information, in addition to interpreting and explaining College policies and procedures to students, is necessary.
  • Ability to integrate college-based, Internet, and other computer-based information resources and software into the advising process.
  • Ability to utilize a keyboard to enter, maintain, and manipulate data on a personal computer is required.
  • Understanding of and commitment to diversity and cultural competence. Cultural competency is defined as a composite awareness, emotional maturity, insights, and skills including, but not limited to:
  • Self-insight, ability to suspend judgment and take responsibility for self.
  • Self-control of emotions and demonstration of empathy.
  • Experience with and success in valuing and working with people of different gender, gender identity, race, ethnicity, religion, national origin, socio-economic status, sexual orientation, etc.
  • Adaptability and flexibility in understanding and addressing problems and opportunities in situations where different cultural perspectives and points of view are in play.


Additional Information:

General office environment. Little or no exposure to adverse working conditions.

Hours:  Monday through Friday, 8:15 am - 5:00 pm.  However, must have the ability to work flexible hours during peak periods and consistent with student/office needs.  This may include evening and weekend hours consistent with student needs.  The candidate will work primarily on the Skokie campus but may need to travel to the Des Plaines campus for meetings, events and training.



Application Instructions:

For further details, visit our website at and select the Employment link to view Employment Opportunities.

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.  One (1) of the references must be your most recent, direct supervisor.

Oakton Community College is an equal opportunity, affirmative action institution, committed to employing competent, qualified individuals. Oakton Community College does not discriminate on the basis of race, color, creed, religion, national origin, disability, age, marital status, military status, socioeconomic status, sex or gender, gender identity, or sexual orientation in admission to and participation in its educational programs, college activities and services, or in its employment practices.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.



Similar jobs

Similar jobs