Director of Transitional Advising and Outreach Services

Jacksonville, Florida
$69,336.00 - $82,920.00 ENTRY SALARY RANGE
Aug 29, 2017
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Four-Year Institution

The Director of Transitional Advising and Outreach Services is responsible for developing, implementing and evaluating programs and services of the area which is comprised of: Student Onboarding, Military & Veterans services, English for Academic Purposes, and other student support initiatives geared towards student completion and success. The Director also has the administrative responsibility of hiring, training, supervising, and evaluating all personnel according to College policies and procedures.

The Transitional Advising and Outreach Services (TAOS) team functions as a unit within the Division of Student Services at FSCJ. A main function of TAOS services supports new students, targeted special populations (i.e., military/veteran, International students), as well as continuing online students as they successfully transition into and within FSCJ through a variety of onboarding, advising, and academic support initiatives. The person in this position will coordinate activities related primarily to transitional student services, including managing data related to the college's enrollment goals, leading outreach efforts to attract new students to the college in targeted programs, and fostering strong relationships with partner units and external organizations.


Master’s degree from an accredited college or university in Education, Psychology, Counseling or other related field supplemented by five (5) years of related experience.


Provides leadership to areas which provide transitional student support and resources, which includes integrated onboarding and advising for new students, targeted advising outreach to special populations, including continuing online students, military/veteran students, and others; Collaborates with campus faculty and student services staff to increase student retention rates and overall program impact; Establishes linkages with FSCJ schools and academic departments to expose students to programs, services, resources and internship opportunities; Maintains a referral system from faculty and staff to target students needing additional support regarding personal and/or academic issues and refer students to other sources of counseling or community services as needed; Implements procedures, guidelines and processes that are in accordance with current federal and state regulations as they relate to a specific areas of responsibility; makes recommendations and implements College policies and practices that effectively enhance the student experience and student success.

Assists students with clarifying their academic and career goals and resolves student issues as needed; Acts as a voice and advocate for students and staff regarding matters related to transitional advising and outreach services at the college; Promotes and leads professional development advancement for assigned areas; Establishes collaborative relationships with campus and administrative departments and community stakeholders to advance and promote transitional student services programs; Participates in the college management collaborative to integrate educational, fiscal, technological, facility, and personnel planning in accordance with the strategic plan of the college; directly supervises and evaluates assigned staff; provides mentorship and leadership to staff; analyzes and reports on statistical data related to student recruitment, orientation, and athletics related functions and proposes and implements appropriate action plans in response.

Assists division leadership with the coordination of associated budgets; provides guidance and recommendations for budget preparation for student recruitment, orientation, and athletics functional areas; organizes, guides, and serves on committees and councils to participate in college-wide planning, implementation, and evaluation of transitional student advising and outreach policies and procedures; continually identifies new and innovative means by which the college can both streamline student orientation, retention, and seamless services for targeted student populations, and increase student success overall.

Works directly with the department and staff responsible for arranging and delivering data relating to state and federal reporting requirements and acts as the College’s primary point of contact for audits and reviews in the area of transitional advising and outreach service areas.

During peak enrollment periods, directly works with students on campus; identifies, secures, and administers grants and resource development opportunities to support and expand area programmatic offerings; and performs related duties as assigned.

Review of applications for this position will begin September 22, 2017 and continue until a candidate is selected. Interested candidates must submit a Florida State College at Jacksonville online application. A resume will not be accepted in lieu of submitting an online application. Please visit to learn more about this position and to complete the required online application.

Florida State College at Jacksonville is an equal access, equal opportunity College and affirms its commitment to ensure that each member of the College community shall be permitted to work in an environment free from any form of discrimination or harassment based upon race, disability, pregnancy, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, or genetic information. The College recognizes its obligation to work toward a community in which diversity is respected and appreciated and equal access and equal opportunity is provided. Florida State College at Jacksonville maintains a smoke-free/drug-free environment.