Director of Orientation Programs #001691
Posting Information: The director is responsible for the overall administration and management of New Student Orientation (undergraduate) within the Division of Student Affairs. The director is responsible for planning, development, implementation and assessment of orientation programs, collaborating with colleagues in Undergraduate Enrollment, Student Affairs, and other academic, administrative and support departments to provide a comprehensive transition program for new students, parents and family members. The director must possess the ability to communicate effectively to engage a variety of internal and external audiences (e.g., prospective students and their parents; current students; community leaders and members; alumni and friends of the university; university faculty, staff, and administrators). The director must be able to market higher education and the institution; explain complex concepts and higher education or university jargon; and address a broad range of educational concepts and issues. The director must be well-versed on the higher education landscape in regards to college admission, retention, and related topics. The director should possess outstanding interpersonal, public speaking and written communication skills. Strong collaborative skills are a necessity as the director works closely with the divisional management team and other university colleagues relate to university priorities and messages. This position collaborates in-depth with university leadership across all divisions and serves on numerous committees because of the knowledge base, expertise, and perspectives this role brings to the table. The Director of New Student Orientation should possess strong analytical and organizational skills and be able to lead the unit in the efficient and effective use of systems and technology (e.g., Banner, myWCU). The director should possess strong professional development skill sets (e.g., affiliations and involvement with state, regional, and/or national organizations). The director must possess the ability and willingness to travel to represent the university at recruitment events, to participate in professional meetings and development, etc. The position calls for the ability to multi-task, think creatively and critically, and problem solve effectively. Dedication to high standards, quality customer service, and professional ethics are important. The director is responsible for the management of financial resources and operating budgets related to the Orientation Programs; staff professional development and supervision; unit policies and procedure; and reporting, compliance, and assessment. The director will develop and manage a strategic plan that aligns with the institutional and divisional missions and strategic plans, and in keeping with UNC General Administration policies and procedures. The director will be expected to continually refine goals and strategies to respond to internal and external shifts (e.g., the changing demographic landscape; changes to federal, state, or university policies or procedures; enrollment fluctuations). This role has direct bearing on recruitment and retention;key components of the 2020 Vision and the fiscal vitality of the university (e.g., this position is cited specifically within the 2020 Vision Plan report). As compliance and regulatory mandates and issues continue to increase and gain prominence, this position is called upon to facilitate the communication to and education of new students as to expectations and regulations.
Minimum Training & Experience Requirements: * Master's degree from a regionally accredited university * Experience in higher education student recruitment, student transition or student support or work experience related to orientation programming, hospitality and tourism management, public relations, or event management. * Extensive experience (a minimum of five years) including increasingly complex responsibilities related to event planning, project management, and leadership. * Strong supervision, management, and training skills to effectively lead full-time orientation staff and part-time student workers (e.g., team of orientation counselors). * The ability to communicate effectively to engage a variety of internal and external audiences (e.g., prospective students and their parents; school counselors, teachers and administrators; alumni and friends of the university; university faculty, staff, and administrators). * Strong interpersonal, public speaking and written communication skills. * The ability to market higher education and the institution; explain complex concepts and higher education or university jargon; and address a broad range of educational concepts and issues. * Sound budgetary, strategic planning, and assessment skills. * Critical thinking, creative thinking, and problem-solving skills. * Strong collaborative skills to work closely with the divisional management team and other university colleagues on unit, division, and university priorities. * The ability and willingness to travel to represent the university at recruitment events, to participate in professional meetings and professional development, and to provide professional training and staff development to staff and orientation counselors. * Flexibility in work schedule, especially during orientation session seasons and around opening of terms. * Managing and teaching classes for orientation counselor training. * Dedication to high standards, quality customer service, diplomacy and professional ethics. * Technology competencies to efficiently lead the operational and communication aspects of the unit.
Special Instructions to Applicants: To be considered, you must apply online. Review of applications will begin immediately and continue until the position is filled. Attach a cover letter, current resume, and a list of references (including complete contact information) as they are required to complete the application. For questions or additional information, please contact Kellie Monteith at (828) 227-7147.