Customer Service Rep & Tech Support

Position Details

Advertising/Posting Title Customer Service Rep & Tech Support Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary
Provide 1st and 2nd level technical support to customers world-wide with primary responsibility for the FAQ system for ASEBA. As part of the Sales Team, assist the in dissemination and distribution of standardized assessment materials to clients throughout the world. Receive, process, and prepare orders for shipping. Answer client questions by phone, fax and email. Use judgment in solving problems, prioritizing work tasks and making decisions regarding work methods. Maintain confidentiality and utilize sensitive information within the framework of departmental guidelines. Reports to Operations Manager and receives additional supervision from Technical Team and Customer Service Team Leads.
Minimum Qualifications (or equivalent combination of education and experience)
Associate degree and one year of experience in customer service or related experience required. Proficiency in standard word processing software. Effective communication skills with ability to clearly explain computerized and hand-scoring psychological assessment material. High degree of accuracy, attention to detail, ability to perform multiple tasks required. Ability to occasionally lift boxes of assessment materials weighing up to 50 pounds.
Desirable Qualifications
Readiness to become proficient in relevant software. Ability to lift boxes of assessment materials weighing up to 50 pounds and to spend much of the workday on their feet. Flexibility in dealing with unexpected situations and changing conditions.
Other Information
4 month probationary period is required
Special Conditions Contingent on continued funding, Occasional overtime/weekend hours required, External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees Category Biological/Biomedical Sciences Job Type Full-time FLSA Non-Exempt Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 29000.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 49300.00 Staff Hiring Band Hiring salary budgeted at low end to mid pay band Staff Union Code NU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 08/24/2017 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No

Position Information

Position Title Office/Prgm Support Generalist Posting Number S1284PO Department Psychiatry/55750 Position Number 011530 Employee FTE 1.00 Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.