Tech Support Specialist III
Job ID 2017-4410
Posted Date 2017-08-23
Org Number 010026
Department IT - Academic Support
Division Information Technology
Job Type Staff
Proposed Salary Range $47,688
Hours Per Week 40
Weeks Per Year 52
Regular Workdays/Hours m-f, 8-5
Serve as senior level technician for the Division of Student Affairs. Provides immediate on-site support to faculty, staff, and students. Provide Tier II/III Technical Support for an assigned area. Responsible for faculty/staff computer builds/rebuilds, hardware replacement, data migration, and hardware/software disposition/surplus (including the destruction of data on storage media). Provides security of hardware and software. Assist in providing technology training to faculty, staff, and administrators. May evaluate, recommend, and coordinate the purchase of hardware and software. Responsible for job ticket tracking. Maintain Hardware and Software inventory. Communicates and enforces hardware, software, and management standards and policies throughout the enterprise. Continually updates skills and knowledge relative to the position and the technology industry. Utilizes resources that are freely available online and elsewhere. If necessary, requests and provides adequate justification for formal training. Performs other related duties as assigned.
Department Specific Essential Job Functions
Ensure the proper day-to-day operation of technology applications and equipment. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.
Requires an associate's degree in MIS or related field plus 6+ years of relevant work experience OR 8+ years of equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts.
Experience with MS Office Suite, Outlook, Windows Operating Systems, Active Directory, scripting, deployment software, group policies, Fileshares, and network printers. Supervisory experience. A+ and MCP certification on current desktop OS.
Excellent computer and communication skills. Ability to analyze, evaluate, and solve system related problems. Ability to work independently, and maintain courteous attitude in dealing with students, faculty, and staff and visitors in a high traffic/call volume environment. Must be self-motivated; detail oriented, and continually strives to provide excellent support.
Repetitive movement of hands and fingers, typing and/or writing. Frequent standing, and/or sitting. Frequent walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Talk and hear. Occasional lifting of 25 pounds.