Admissions Officer, Market



Job Profile Summary
Under general supervision, Admissions Officers (Market) are responsible for handling all aspects of the student recruitment and 1st term success efforts in a fast-paced, service and compliance-driven environment. This position is responsible for helping individuals interested in attending Strayer enroll in the University and successfully complete their 1st term. By responding to inquiries, interviewing prospective students over the phone and in person, conducting campus tours, walking students through the entire application and enrollment process and continuously following up with and supporting students during their first academic term, the Admission Officer (Market) will play a vital role in student retention and success. This also includes partnering with other functions to provide prospective and newly enrolled students with the best possible experience as they move forward in their decision to pursue their education with Strayer University.

  • Effectively respond to prospective student inquiries.
  • Set up face-to-face and/or phone interview appointments and conduct campus tours as appropriate.
  • Interview prospective students to determine their educational background and future goals and objectives.
  • Educate prospective students on the benefits of attending Strayer University, including our high-quality academic programs, convenient locations, flexible online and on-campus course offerings, and recommend appropriate course(s) of study.
  • Assist prospective students with the application process and review qualifications for admission.
  • Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, and previous college transcripts are ordered if applicable.
  • Ensure prospective students' admissions files are complete and assist students with initial registration process.
  • Maintain contact prior to the start of class to ensure student preparedness and early success.
  • Develop meaningful partnerships with students to help guide them through their 1st term.
  • Partner with other departments as necessary to finalize enrollment process, including SAS, SFS, Academics, and the University Registrar's Office.
  • Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment.


Education:
  • Bachelor's degree or equivalent highly preferred.


Work Experience:
  • 2-5 years proven customer service and/or sales experience highly preferred

Skills:
  • Must be detail-oriented and have a focus on informing and assisting prospective students, and maintaining high ethical standards and attention to compliance with University policies and regulations.
  • Must possess the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students
  • Must have strong computer skills (Excel, PowerPoint, etc.)
  • Excellent oral and written communication skills


Work Environment:
  • Typical office setting


Travel:
  • Must be able to travel 10 % of time


Physical and Mental Demands:
  • Must be able to lift 10 lbs.
  • Mobility within the office including movement from floor to floor
  • Travel via plane, car, and metro is required to perform this job
  • Access information using a computer
  • Effectively communicate, both up and down the management chain
  • Effectively cope with stressful situations
  • Strong mental acuity

Prospective students at Strayer University start their journey with an Admissions Officer who provides information on the overall benefits of attending Strayer University and recommends appropriate degree programs and course(s) of study. Our Admissions Officers work diligently each day to respond to student inquiries, interview our prospective students and walk students through the entire application and enrollment process once they have made the decision to attend Strayer University. It can be very rewarding knowing you have opened the door of opportunity for someone to reach their academic goals. At the heart of what motivates our most successful Admissions Officers is the desire to help prospective students begin their journey of achieving their educational goals.

Who you are:
  • Self-Motivated - you have strong internal drive and motivation.
  • Problem Solver - you find ways to keep going despite obstacles.
  • Listener - you don't just hear people, you really listen to them.
  • Enthusiastic - you're genuinely excited about the prospect of changing potential students' lives.
  • Adaptable - you remain flexible and can change quickly and easily.
  • Collaborative - you thrive in a team environment and are motivated by contributing to team success


Who we are:
  • Passionate - we are deeply connected to our students and genuinely feel excitement for helping them realize their academic aspirations.
  • Detail Oriented - we manage complex transactions with clear, transparent and timely communication both internally and externally.
  • Strong Ethical Standards - we maintain a critical focus and adherence to compliance requirements as defined by University policies, procedures and applicable laws and regulations.
  • High Energy - our team possesses the energy and determination necessary to provide valuable and timely services to prospective and newly enrolling students.


Essential Duties:
  • Successfully multi-task working with multiple students at different phases in the recruitment and enrollment process.
  • Effectively interact with prospective students each day via phone, email, text and face-to-face to determine their educational background and future goals and objectives.
  • Partner with other departments as necessary to finalize enrollment process, including Student Academic Services, Student Financial Services and the University Registrar's Office.
  • Build strong rapport and relationship with prospective students.
  • Expose prospective students to Strayer University's high-quality programs, convenient locations, and the flexibility of online and on-campus courses.
  • Enroll new students and ensure appropriate basis of admission is obtained, all prerequisites are satisfied, if applicable, procure previous college transcripts and ensure files are complete to assist students with initial registration process.
  • Adhere to all University policies and procedures and federal, state, and accrediting agency rules with respect to recruitment and enrollment.


Education & Experience:
  • Bachelor's degree or equivalent combination of experience and education highly preferred.
  • 1-3 years of experience in a fast-paced environment (i.e. Phone based customer service, inbound and outbound sales, call center and/or admissions/recruiting).

Other:
  • Ability to work regular evenings and/or Saturday hours.
  • Must be able to travel 10% of time.
  • Must be able to lift 10 lbs.
  • Mobility within the office including movement from floor to floor.
  • Travel via plane, car and metro may be required to perform this job.
  • Access information using a computer.
  • Effectively communicate with potential students, students, faculty and staff via phone, text, computer and face to face.
  • Effectively cope with a fast pace environment.
  • Strong mental acuity.


If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strayer.edu.



Full time

R03120




Strayer University is an equal opportunity employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law.

PI99145986