Student Support Advisor

Student Support Advisor

Instructions for Applicants:
Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
The Student Support Advisor (SSA) is responsible for coordinating the support of undergraduate students who are academically underachieving, as indicated by their receipt of a warning letter or placement on probation by the Academic Status Committee. The SSA reports to the Associate Dean for Student Success and serves on both the Student Support Committee and Academic Status Committee. The SSA helps students to develop and maintain plans for academic success, meeting with these students regularly and monitoring their progress. The SSA communicates with faculty members and students' advisors about students' individual progress and plans.
Essential Functions:
1) Deliver systematic, standardized protocols for responding to students placed on warning, probation, or readmitted.

  • Follow, and as needed modify, the current process for students placed on probation or returning from suspension (readmitted), including an individual plan for achieving academic success.
  • Coordinate with the Registrar and Financial Aids office [and others] about the curricular, behavioral, and financial steps that the student will take, ensuring that Willamette sends the student one message.
  • Monitor the current success of probationary and readmitted students by communicating regularly with their faculty members.

    2) Coordinate with the Associate Dean for Student Success and the Director of Academic Support to respond to CARE reports (academic alerts), with primary responsibility for students on probation or readmission, and sharing with the Director of Academic Support responsibility for students on warning or identified as at risk upon admission.

    3) Coordinate with the Senior Associate Dean of Campus Life and others in responding to students whose principal issues are academic (rather than conduct or behavioral), recognizing that these concerns are seldom entirely separate.

    4) Work with the Associate Dean for Student Success in educating faculty about advising strategies and responsibilities.

    Minimum Qualifications:

  • Master's degree in a relevant field.
  • Minimum of five years' experience working with diverse student populations in higher education.
  • Value and support the mission of Willamette University to provide rigorous, personalized education in the liberal arts.
  • Excellent communication, interpersonal, time management, and organizational skills.
  • Demonstrated excellence in providing direct services to students.
  • Must have patience, integrity, and the ability to exercise good judgment and diplomacy. Must maintain a high level of confidentiality.
  • Competency in use of technology. Willingness and ability to learn new technologies associated with the job.
  • Ability to work independently as well as establish and maintain harmonious relations with other staff, faculty, and students.
  • Successful clearance of a criminal conviction record check.

    Preferred Qualifications:

  • Experience working in a liberal arts university/college.

    This is a part-time, non-exempt, 10-month position. Typical months work are August 15th to May 15th.
    Work Environment: Typical controlled office environment.

    As part of your online application, please submit a cover letter and resume in the "My Experience" section of the application.

    Application Deadline: Open until finalists are selected, please apply immediately.

    To Apply, visit: