Program Manager



Northeastern University

Program Manager

Requisition Number: STFR003967

Division/College: College of Professional Studies

Location: Boston Main Campus

Full-time/Part-time: Full Time

Responsibilities:

Northeastern University is a global, experiential and leading research university, built on a tradition of engagement with business, industry and communities to create a distinctive approach to education, research and service. Located in one of the most beautiful cities in the U.S., Boston is vibrant and stimulating and provides exciting opportunities to grow, learn and to make significant contributions.

Northeastern University's Professional Advancement Network (PAN) serves learners in pursuit of their personal and career aspirations by offering distinctive educational experiences of superior quality. Through PAN, we integrate authentic experiential learning and relevant curricula within the world's most important and evolving fields, while keeping learners at the center of our work. We offer a diverse portfolio of professional education programs - bachelor's, master's, doctoral, certificates, immersive experience boot camps — across multiple learning channels, including online, on-ground, and hybrid in key global cities. We provide learners with flexible entry points and opportunities to earn credentials that both stand alone and can be built into degrees. We partner with employers around the world to engage and challenge learners, providing the opportunity to develop and extend essential experience, knowledge, and skills, and to gain competitive advantages through robust professional networks. Our academic, experiential, and networking strategies are consistent with the realities and circumstances of the diverse learners, communities, and employers we serve. Our service and learning paradigms call upon the university's curricular depth, pioneering methods, and leading scholar practitioners to customize and personalize each learner's experience. The learners we serve experience discrete, vibrant learning activities and differentiate themselves by mastering significant challenges within real-world environments.

The College of Professional Studies which is part of the Professional Advancement Network (PAN) offers innovative, flexible and accelerated fast-track programs that allow working professionals to complete their degrees. CPS offers associate, bachelor's degree, certificate programs and post-baccalaureate programs in fast-growing fields such as biotechnology, leadership, business administration, finance, project management, information technology and management. Degrees are delivered in full or part-time formats and courses are offered in a variety of on-campus and online options.

The Program Manager will assist the Director of Operations in providing outstanding program management for graduate and/or undergraduate programs that are offered at the College of Professional Studies (CPS). The primary focus of this position is to insure quality program delivery and excellent customer service and support to students and faculty, ultimately resulting in a first-class student experience and a life-long learning connection.
Key specifics are:
- Build and maintain course schedule accounting for program growth, campus expansion, instructor availability, student need, course modality and other relevant data points
- Operate Banner scheduling system in order to maintain college best practices in course caps, waitlists, degree program attributes, and meeting times and dates
- Collaborate with Lead faculty to staff and contract teaching assignments - Serve as first point of contact and program representative for internal stakeholders such as Student Success Specialists, Enrollment Coaches, Marketing Managers, Instructional Designers, Registrar's office, and regional campus staff
- Field part-time faculty inquiries in regards to Program, College, and University policies and best practices

Qualifications:

Must be able to work well with many constituencies: students, faculty, academic coordinators, and program offices from Deans to support staff.
Team work and strong organizational and interpersonal skills are essential.
Bachelor’s degree with 2+ years’ experience in higher education, preferably with adult learners or in a high customer service environment required.
Strong Microsoft Office skills required.

Additional Information:


To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.




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