Manager, Office of Student Outreach and Retention (Managing Assistant Director 3)

Jersey City, New Jersey
Aug 21, 2017
Institution Type
Four-Year Institution

Manager,  Office of Student Outreach and Retention
(Managing Assistant Director 3)






Job Summary


Under the direction of the Vice President of Student Affairs the Director of the Office of Student Outreach and Retention (SOAR) is responsible for the development and execution of retention initiatives, outreach, and at-risk student programming as it relates to the First-Time Full-Time (FTFT) Freshman cohort. The Director successfully leverages retention trends and data to develop strategies for proactively addressing student attrition rates. He/she is responsible for a comprehensive retention plan for the FTFT Freshman cohort and coordinates with enrollment services to provide programming and outreach that is designed to prepare students for success.


The Director prioritizes complex and competing projects, and employs excellent interpersonal skills to effectively interact and work collaboratively with a diverse population of students, staff, faculty, and administrators. The Director provides overall leadership and direction for the for the Office of Student Outreach and Retention in support of student persistence, retention, and successful integration for New Jersey City University students with a focus on student resiliency.


Job Duties:


Supervises staff, plans and monitors budgets and is responsible for the overall management of the office.

  • Works with the Program Coordinator and Student Account Specialist to provide responsive, high quality support services and programs.

  • Oversees all daily operations associated with enrollment functions crucial to retention efforts of the FTFT Freshman Cohort.

  • Assists in the coordination of the Academic Care and Engagement Services (ACES) Probation Program for first-year and second-year students.

  • Manages academic outreach for special cohorts identified as academically at-risk to increase retention and persistence.

  • Responsible for the internal assessment process by compiling and analyzing retention and calling campaign statistics.

  • Develops comprehensive persistence focused outreach campaigns and programing based on trends and historical data.

  • Works together with administrative and academic constituencies to promote partnership and cross departmental collaborations.

  • Serves on relevant university committees.

  • Assists in university wide retention efforts and initiatives.

  • Assists with the coordination, data collection, assessment practices, outreach and processes pertaining to the Rising Knight Peer Mentoring Program and the Bend Don’t Break Pilot Probation Program.

  • Develops strategies to educate students on financial literacy, academic engagement, and resiliency.

  • Leverages data and reports to support service to students and to maximize communication, data collection and management, and efficiency.

  • Maintains active membership in relevant regional and national professional organizations.

  • Attends and participates in NJCU or external meetings or college events related to assigned responsibilities.

  • Performs other duties as assigned

Required Qualifications:


  • Three to four years experience working in the development, implementation and assessment of creative and effective student retention and recruitment programs is required.

  • Applicants must minimally possess a master’s degree.

  • The successful candidate must possess exceptional communication, personnel supervision, administrative and organizational abilities and be passionate about student persistence.

  • A record of achievement in managing retention, persistence and at-risk student outreach is required.

Required Qualifications:


  • Experience working with PeopleSoft applications is preferred. Strong computer skills and functional knowledge of Access and Excel is required.



Similar jobs

Similar jobs