JOB NO.: 102767-US

Work Type: Staff-Full Time


Location: Madison

Categories: Academic Advising, Student Services/Support, Health Care, Medical, Social Services, Office & Administrative Support, Other

Employment Class: University Staff-Ongoing

Position Vacancy ID: 102767

Working Title: SHIP Operations Support

Official Title: UNIV SVC PRG ASSOC(08500)


FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

Minimum $15.42

Job Summary:

SHIP Operations Support positions are central to the success of the Student Health Insurance Plan (SHIP). SHIP, a unit of University Health Services (UHS), caters to the needs of almost 5,000 voluntary domestic and mandatory international student and scholar members with revenues exceeding $8 million. This position acts as an integral link between this population, the insurance claims office and numerous campus departments and serves as the primary contact for all health insurance related issues.
The incumbent is responsible for using all available resources to provide health coverage support and education to a culturally diverse population, demanding strong customer service skills and the ability to take actions necessary to respond to member needs. The incumbent must be equipped to provide individual support to students and scholars and address issues which are confidential in nature.
SHIP Operations Support staff manage the SHIP enrollment processing, waiver processing and payment processing functions - ensuring proper posting to the different modules of the Health Plan Activity Database (HPAD). This position requires the ability to collect and analyze transaction data paying close attention to detail with a small margin for error. This position is responsible for a number of critical control processes which ensure that the mandatory health insurance requirements of SHIP are met by international students and J-1 scholars.

The incumbent must be flexible and possess good multi-tasking skills, especially during the high volume enrollment periods Vacation time is extremely limited during plan open enrollment periods; August/September and January/February.

This individual will provide back-up to the other SHIP Operations Suport position and the SHIP Manager as required. Work is performed under general supervision.

Schedule Comment:

8:30 - 5:00 M-F, 30 minute lunch


Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

Click on the Apply Now button at the top or bottom of the listing to begin the process. You will be required to login to an existing account or create an account.

Please upload a cover letter and resume to apply. You will also be asked to provide three references. One of your references should be a current or former supervisor.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: Aug 18 2017 Central Daylight Time

Application Close: Sep 17 2017 11:55 PM Central Daylight Time