SHIP OPERATIONS SUPPORT
JOB NO.: 102767-US
Work Type: Staff-Full Time
Department: UHS/STUDENT HEALTH INSURANCE
Categories: Academic Advising, Student Services/Support, Health Care, Medical, Social Services, Office & Administrative Support, Other
Employment Class: University Staff-Ongoing
Position Vacancy ID: 102767
Working Title: SHIP Operations Support
Official Title: UNIV SVC PRG ASSOC(08500)
Hiring Department: A579999-UNIV HEALTH SERVICES/STUDENT HEALTH INSURANCE
Term: This is an Ongoing appointment
SHIP Operations Support positions are central to the success of the Student Health Insurance Plan (SHIP). SHIP, a unit of University Health Services (UHS), caters to the needs of almost 5,000 voluntary domestic and mandatory international student and scholar members with revenues exceeding $8 million. This position acts as an integral link between this population, the insurance claims office and numerous campus departments and serves as the primary contact for all health insurance related issues.
The incumbent is responsible for using all available resources to provide health coverage support and education to a culturally diverse population, demanding strong customer service skills and the ability to take actions necessary to respond to member needs. The incumbent must be equipped to provide individual support to students and scholars and address issues which are confidential in nature.
SHIP Operations Support staff manage the SHIP enrollment processing, waiver processing and payment processing functions - ensuring proper posting to the different modules of the Health Plan Activity Database (HPAD). This position requires the ability to collect and analyze transaction data paying close attention to detail with a small margin for error. This position is responsible for a number of critical control processes which ensure that the mandatory health insurance requirements of SHIP are met by international students and J-1 scholars.
The incumbent must be flexible and possess good multi-tasking skills, especially during the high volume enrollment periods Vacation time is extremely limited during plan open enrollment periods; August/September and January/February.
This individual will provide back-up to the other SHIP Operations Suport position and the SHIP Manager as required. Work is performed under general supervision.
8:30 - 5:00 M-F, 30 minute lunch
Instructions to applicants:
Click on the Apply Now button at the top or bottom of the listing to begin the process. You will be required to login to an existing account or create an account.
Please upload a cover letter and resume to apply. You will also be asked to provide three references. One of your references should be a current or former supervisor.
Additional Link: Full Position Details
NOTE: A Probationary Period will be Required
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.
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Advertised: Aug 18 2017 Central Daylight Time
Application Close: Sep 17 2017 11:55 PM Central Daylight Time