Facilitator - Tsongas Industrial History Center

Lowell MA
Aug 18, 2017
Institution Type
Four-Year Institution

General Summary of Position:

Facilitation of School Group Visits: Direct Contact

  • Meets and directs multiple groups of students, teachers, and bus drivers (stepping onto bus for communications). During busy season, as many as 16 groups a day may visit.
  • Coordinates and communicates transportation logistics at curb
  • Uses radio system to report questions, emergencies, schedule alterations
  • Assists with moving carts filled with student lunches
  • Oversees group movement and monitors groups in lunchroom, in conjunction with Park Maintenance staff
  • Distributes program evaluations to teachers
  • Records daily visitation statistics and provides weekly report
  • Facilitation of School Group Visits: Preparation

  • Opens the Tsongas Industrial History Center daily
  • Assists with implementation of bad-weather plans through timely communications with TIHC Assistant Director for Operations (at times prior to work hours, by phone from home).
  •  Facilitation of Special Groups

  • Assists with staff and teacher professional development programming
  • Assists with occasional visitors and groups wishing to observe programs
  • Conducts morning update meetings with all staff present
  • Maintains master program/staffing whiteboard
  •  Promote the University’s commitment to customer service by:

      • Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
      • Ensuring optimum service to all internal and external partners in response to all requests for service and information.
      • Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

        Impact of Actions

        • Student (and adult) comfort and safety depend in large part on decisions and recommendations made by the facilitator. 
        • Annual visitation statistics must be accurate for reports and funding decisions.

    Minimum Qualifications (Required):

    Education: High school diploma or GED

    Experience: Minimum 2 years’ prior experience in managing groups of youth, interacting with visitors to a site, organizing information and anticipating possible problems to ensure smooth logistics for visitors, collaborating across various workgroups.


    • excellent interpersonal and communication skills
    • able to communicate and collaborate with diverse groups (NPS Maintenance staff, museum teachers, visiting educators and students, and TIHC leadership team) to manage movement of school groups in a positive, effective way
    • strong dedication to customer service
    • organized and attentive to detail
    • ability to predict and troubleshoot logistical complications
    • ability to exercise discretion and independent judgment

    Additional Considerations:

    • Nature of position requires time outdoors in all kinds of weather and occasionally requires some work from home (phone calls) during extremely bad weather or emergency situations.
    • It is often necessary to help move bulky lunch carts.
    • Work involves a mix of routine, well-established methods and unusual or changing situations that require quick and sound judgment. The facilitator brings problems not of a routine nature to the attention of the manager.

    Special Instructions to Applicants:

    This is a temporary, part-time, non-benefited, non-unit position.