Helpdesk Support Technician I


Working Title: Helpdesk Support Technician I

Position Type: University Operational and Administrative Staff

Department: Curry School of Education

Location: Charlottesville

Posting Date: 08-17-2017

Posting Summary:
The Curry School of Education is seeking a Helpdesk Support Technician. The incumbent provides support services for faculty, staff and students resolving first tier desktop software, hardware, mobile devices and communications issues. The incumbent responds to requests for technical assistance in a timely and efficient manner and assists with 2nd and 3rd tier service requests by evaluating and then routing the requests to the appropriate ETO Technician. The technician also maintains their knowledge of emerging technologies and applicable policies and procedures.

A High School diploma or equivalent is required, as is a valid Driver's License. A minimum of 2 years experience in providing desktop computing support, one on one technical support, remote support and/or training support is required. Basic knowledge of information technology concepts and terminology as well as network fundamentals and troubleshooting techniques with the use of enterprise level tools is essential. The incumbent must possess excellent interpersonal, verbal and written communication skills. Professional appearance and attitude are essential. The ability to multi-task and adapt to a variety of helpdesk needs as well as the ability to train and articulate solutions to both technical and non-technical customers is essential. Significant proficiency with Mac OSX and Windows 10 is required.

A CompTIA A+ certification, or vender equivalent is preferred. Preference is given to candidates that have considerable experience installing network printers, supporting email, troubleshooting Wi-Fi/wireless connectivity and mobile device as well as Experience in Virus/Malware remediation. Demonstrated understanding of the business environment or of a University system's information technology policies and procedures is preferred. Experience complying with government regulations such as FERPA and HIPPA is preferred. Knowledge of VMWare, Identify Finder, KACE, and Cisco VPN Clients is preferred.

To apply, visit http://jobs.virginia.edu and search on Posting Number #0621531, complete the application and attach a cover letter, a resume/CV. This position is open until filled.

For questions about this position or the application process please contact Rhiannon O'Coin at rmo2r@virginia.edu.

The Curry School of Education and the University of Virginia are Equal Opportunity/Affirmative Action employers. We seek to build a culturally diverse intellectual environment and welcome applications from women, minorities, veterans, and persons with disabilities.

Required Knowledge, Skills and Abilities:
Basic knowledge of information technology concepts and terminology as well as network fundamentals and troubleshooting techniques with the use of enterprise level tools.

Knowledge of Windows and Mac operating systems, hardware, and peripherals as well as familiarity with Microsoft Office Products.

Must possess excellent interpersonal , verbal and written communication skills. Ability to multi-task and adapt to a variety of helpdesk needs. Ability to train and articulate solutions to both technical and non-technical customers.

Professional appearance and attitude are essential

E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=82567

PI99088017