Job Summary Ideal candidate will be responsible for the following: * Provide assistant-level support for desktop and laptop computers, computer labs, and technology-enhanced classrooms; this position may support video conferencing. * Deploy desktop computer images and work with colleagues to engage in the image development process. This position will be expected to use LANDesk to facilitate OS Provisioning. * Perform some server-side tasks in collaboration with senior colleagues. * Engage in proactive desktop management. This position will utilize the LANDesk Management Suite as part of a proactive approach to computer support. * Serve as a domain network liaison (DNL) and keep DHCP entries up to date. * Enter and track requests in a ticketing system; participate in a college-level help desk. * Create documentation and contribute to Franklin OIT standards and practices. Minimum Qualifications See IT Security Training Matrix