University of North Texas - Call Center Representative

Aug 17, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution
The Financial Aid Department at the University of North Texas is seeking to hire a Call Center Representative to join our team. Responsibilities of the position include but are not limited to: * Assist in training of new call center employees. * Provide feedback and collaborate efforts to strengthen call center operations. * Resolve customer complaints or follow appropriate procedures. * Respond to student emails in a timely manner. * Provide accurate campus information as requested. * Safeguard confidential customer information. * Utilize the EIS system to communicate student account information. * Provide switchboard coverage when needed. * Follow State, Federal, and University guidelines. * Provide Eagle Student Services Center core services information to the UNT Community. The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing. The successful candidate will possess a High School diploma or GED equivalent and two years of general office or clerical experience. Substitution of education for experience allowed. The following knowledge, skills, and abilities are required:* Skill in telephone etiquette and courteous communication with public, verbally and in writing.* Skill in evaluating facts or situation to route calls/customers appropriately.* Basic MS Office skills.* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers.* Skill in filing and recordkeeping.* Skill in English composition, grammar, spelling and punctuation.* Skill in basic math.* Knowledge of standard office policies and procedures.