University of North Texas Health Science Center - Clinic Service Representative

Fort Worth
Aug 17, 2017
Institution Type
Four-Year Institution
UNT Health is seeking to hire a Clinic Service Representative for the Seminary Care Clinic. Responsibilities of the position include but are not limited to: * Ensures that patient flow occurs in an efficient manner, taking into consideration appointment times, types and physician workload. * Ensures that insurance benefits are verified and documented appropriately. * Answer incoming telephone calls. Take accurate and concise messages and route to appropriate staff (doctors, nurses, residents, student and administrative staff) using both EMR and manual. * Ensures that patient demographics are obtained from new patients and updated at each subsequent visit and review insurance card. * Check-In/Check-Out in OAS Gold and EHR * Accurately schedule, reschedule, no show and cancel patient appointments based on departmental protocol. Insure appropriate amount of time is given for the appointment type. Insure patient appointment cards are accurate. Daily appointment reminders to patients via phone. * Proper notification sent to specialty so insurance and benefits can be verified. Make appointment for patients referred into practice. Contact patient by phone or mail with appointment information and instructions. Review 2-3 days prior to appointment. Review schedules to determine which patients would not have to be sent a new patient packet and follow departmental protocol to insure providers receive the historical information to allow for proper assessment of care. * Communication on a regular basis with providers regarding plan of action for the "no show" or "rescheduled appointments". Responsible for mailing out "no show" letters and keeping track in both Gold and EHR regarding "no shows". * Ensure patients are contacted, scheduled and rescheduled in a timely manner. Check to make sure new patient and established patient appointments are not overbooked and scheduled for appropriate amount of time. * Monitor tasks, faxes, correspondences, insurance verification and other duties that must be done regardless of staffing shortages to insure patient care is seamless. The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.