Communications & Stewardship Officer

Aug 17, 2017
Institution Type
Four-Year Institution

Stanford University

Communications & Stewardship Officer

Job Number:

Stewardship Officer 1 Note: Not all unique aspects of the job are covered by this job description

Would you like to be a part of a team that reports to Stanford donors on the impact their gifts have on the university? The Communications & Stewardship Officer 1 is part of a team that creates and delivers multiple large annual mailings (traditional and electronic) of stewardship reports to Stanford's donors. These reports tell the donor how much their gifts mean to furthering the important work of students, professors, and academic programs. As such, they are key to maintaining excellent relationships with this important Stanford constituency.

JOB PURPOSE: Coordinate and implement gift acknowledgement programs and facilitate stewardship reporting.


  • Develop a comprehensive knowledge of the Stewardship Office, as well as an understanding of how it relates to the Office of Development and to other schools and departments in the university.
  • Manage a high volume of annual scholarship, fellowship, professorship, and/or program reporting for specified units, which involves coordinating with the units to establish project objectives; providing recipients with information about donors; requesting and securing letters and of thanks from recipients via Qualtrics; preparing stewardship packages for donors in the appropriate media; inputting project related data and documents into the PostGrads database; and ensuring timeliness and accuracy in stewardship report distributions to donors.
  • Coordinate with the stewardship staff in designated schools/units to identify key stewardship deliverables to steward program endowment donors to the unit. Project manage the deliverable(s), which may take the form of written (hard copy, e-mail, or online content), video, or event.
  • Coordinate with other stewardship reporting groups to ensure priority reports are delivered as requested.
  • Perform an annual audit of each stewarded portfolio to ensure that all related fund, stewardee, and recipient information is updated in the stewardship module of the PostGrads database.
  • Participate in special projects and perform support tasks in the central stewardship reporting group as needed.

* - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and three years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Excellent writing, research and editorial skills; ability to synthesize information and compose clear and effective materials.
  • Ability to listen and respond with diplomacy and tact, and to handle confidential information appropriately.
  • Demonstrated solid project management skills, including the ability to manage and coordinate multiple complex projects with competing deadlines.
  • Strong attention to detail and ability to quickly understand and remember details about donors and projects to which they are assigned.
  • Excellent customer service focus; excellent interpersonal and communication skills.
  • Proficient in MS Office Suite, database applications and online survey tools.
  • Experience with or ability to learn Stanford systems.


  • Frequently perform desk-based computer tasks, stand/walk, sit, use a telephone.
  • Occasionally light/fine grasping, lift/carry/push/pull objects that weigh up to 10 pounds, writing by hand.
  • Ability to obtain and maintain a Non-commercial Class Driver's license.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


  • May require working flexible hours, including nights and weekends.


  • When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Job Family: Development Job Series: Stewardship Job Code: 4321 Classification Level: G Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Job: Development

Location: Office of Development
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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