LCOM IT Support Technician

Position Details

Advertising/Posting Title LCOM IT Support Technician Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal. Posting Summary
The COM Technical support position will be responsible for providing a broad range of technical support for all COM Users, including Faculty, Staff, and Students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. The technician will split time between the service center and the technical support office.
The service center delivers just-in-time support for walk in and phone in users. Complex issues requiring follow up calls, research and outside team support will be addressed from the Tech support offices. Identifying and troubleshooting system or network issues and efficiently communicating to the System administration and development teams is a priority. Technicians will be involved in rolling out and supporting, and training end users in new technology initiatives and projects.
Minimum Qualifications (or equivalent combination of education and experience)
Bachelor's degree in related field with two- three years experience in technology support required. Knowledgeable on the Windows platform. Knowledgeable about computer hardware and peripherals. Proficient with MS Office and other office support applications. Basic networking knowledge and understanding of a client/server network.
Desirable Qualifications
Ability to troubleshoot and support Mac computers desirable.
Other Information
A six-month probationary period is required.
Special Conditions A probationary period may be required, A probationary period may be required for current UVM employees Category Job Type FLSA Non-Exempt Hiring Min (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 34330.00 Payband Max (Represents full-time (12 months, 1.0 FTE) equivalent salary. Must be prorated for jobs less than 12 months or 1.0FTE (Salary/12 x # of months x FTE)) 65230.00 Staff Hiring Band Staff Union Code NU

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Open Date 08/16/2017 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No

Position Information

Position Title Info Tech Assist/Programmr Posting Number S1273PO Department COM Information Systems/55006 Position Number 002624 Employee FTE 1.0 Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

    Documents Needed to Apply

    Required Documents
    1. Resume
    Optional Documents
    1. Cover Letter/Letter of Application

    The University of Vermont is an Equal Opportunity/Affirmative Action Employer. Applications from women, veterans, individuals with disabilities and people from diverse racial, ethnic, and cultural backgrounds are encouraged.