DESKTOP SERVICES SPECIALIST II, IS&T IT Help Center (4803/H1617)
Serve as a liaison between the BU community and IS&T, leveraging technical expertise to assess business needs and advocate for and implement technology solutions. Participate in multiple service, platform or project teams as a subject matter expert, technical lead, client lead and/or project lead/manager. Act as an application administrator or backup for multiple services. Operate, maintain, troubleshoot and provide expert level support for a wide variety of areas including: client/desktop systems administration, mobile devices, specialized database management, client-server solutions, project planning and implementation, web-based solutions as well as ongoing needs for supported organizations at the software and hardware level on the Charles River Campus. Focus is on consistently providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using IT solutions. Perform additional duties as required. This position may entail being on call and working evening, weekend and/or holiday hours, as needed.
B.A./B.S. required. Three to five years of experience in a related technology environment. MCTS, CompTIA A+/Security+ certificates preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 50 pounds.)