Assistant Director, Ticket Operations

Aug 14, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Stanford University

Assistant Director, Ticket Operations

Job Number:

Stanford's Department Athletics, Physical Education and Recreation (“DAPER”) supports the nearly 900 student-athletes who compete on the 36 intercollegiate athletic teams sponsored by the university. It also supports the campus physical education, recreation and wellness initiatives. Stanford's intercollegiate athletics department is seen as the premier athletic program in the country, achieving the highest levels of success both in the classroom and on the field. The core tenets of the Athletics Department culture, “The DAPER Way” are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead With Courage, and Work Cohesively. All department actions and employees are guided by these principles.

We are on a mission to become the best college athletics department in the country. Our sports teams speak for themselves in terms of athletic success (combined with the academic success of our student-athletes) and it is our goal to have the business side of our department to be equally top-notch. All employees contribute and help set the tone for the future of the organization. Currently, the Athletics Department is seeking applicants for the position of Assistant Director, Ticket Operations.

Reporting to the Assistant Athletics Director, Business Strategy & Ticket Operations, this position is responsible for managing all aspects of Stanford Athletics ticket operations for specific ticketed sports. This position will also have direct supervision over the ticket operations staff.

Stanford Athletics currently tickets more than 100 regular season events for football, men's and women's basketball, men's and women's soccer, women's volleyball, and baseball. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford's 36 Division I varsity sports. Approximately 500,000 patrons attend ticketed Stanford Athletics events each academic year.

Summary of Essential Job Functions
  • Manage all aspects of ticket operations for assigned sports, including actively managing inventory, allocating seats and delivering tickets
  • Serves as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports
  • Manage ticket office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event
  • Working with Ticket Operations sport managers and the Business Strategy department, own and manage the creation of all ticketing data (customer, events, items, prices, facilities, charges) in the ticketing system to enable consistent reporting across all ticketed sports
  • Create and update documentation on all ticketing data for Ticket Office staff and part-time sellers
  • Manage the setup and execution of all ticket operations processes in the ticketing system software, including, but not limited to: website inventory management, ticket transfer, ticket exchange, ticket return, ticket reprint, StubHub integration and order history
  • Hire, train and manage part-time staff to work ticket sales and customer service windows at events
  • Collaborate with other members of the athletics department External Relations staff to execute a year-round marketing and communications plan for assigned sports.

  • Proficiency with ticketing systems or other inventory management systems and applications is preferred, but not required if candidate demonstrates ability to quickly learn and become proficient
  • Flexible schedule required, including availability to manage events that often take place on nights and weekends
  • Proficiency with Microsoft Office
  • Strong organizational skills and ability to multi-task
  • Personable, outgoing, service-oriented individual is required
  • Strong communication and presentation skills, comfortable engaging stakeholders at all levels of the athletics department
  • Passion for and strong desire to work in college athletics

    Preferred Qualifications
  • BA/BS degree and three years of relevant experience, or combination of education and relevant experience
  • Experience in ticket operations, sales or customer service functions
  • Demonstrated experience working independently and as part of a team
  • Relevant subject matter knowledge
  • Ability to direct the work of others

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law.

    This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford's intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her involvement with Athletics Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations.

    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    Job: Athletics

    Location: Athletics
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.