Assistant, Admissions


General Statement of Job


To provide support services to prospective and current students, staff, and faculty.



Position Information
Location Highland Business Center
Note: Admissions & Records Office Hours 40 hours/week as assigned; Generally Monday thru Friday (8:00 a.m. to 5:00 p.m.) with Occasional evenings (10 a.m. to 7:00 p.m.) and on occasions, some Saturdays (8:00 a.m. to 5:00 p.m.) Salary Assistant 4/114 ($23,923.00 - $34,175.00) FLSA Status Non-Exempt Reports To Supervisor: Registrar/Admissions and Records Manager Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Provides customer service to prospective, current, and former students; assists students with registration issues, and in requesting and distributing student transcripts; answers incoming calls and responds to inquiries.
  • Performs various data entry and clerical duties in order to maintain accurate student records; prepares, receives, reviews, and maintains department records and/or documents; opens and distributes mail, files, and maintains office supplies as needed.
  • Responds to inquiries from students, departments, or general public by telephone, fax, email, or in person regarding application status, admissions, records, or related department procedures; provides information as requested.
  • Maintains computerized student files by entering updates and/or deleting records as required.
  • Verifies enrollment and residency status following established guidelines; processes college identification cards.
  • Reviews and processes forms necessary to process changes such as reinstatements, withdrawals, schedule changes, and grade changes.
  • May participate and assist with college recruiting efforts.
  • May contact other colleges, schools, or agencies to obtain clarification of possible discrepancies on transcripts before updating student information in system; may contact internal departments for clarification of accounting information and residency codes before updating student information in system.




  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Principles and practices pertaining admissions and/or graduation procedures.




    Skills

    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule.
    • Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
    • Effectively using organizational and planning skills with attention to detail and follow-through.
    • Maintaining confidentiality of work-related information and materials.
    • Applying academic record policy and procedures.
    • Establishing and maintaining effective working relationships.
    • Effective customer-orientation when working with a diverse population.




    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.
    • May also use social media, work with desktop publishing, and update webpages.




    Required Work Experience

    • One year of related work experience.




    Preferred Work Experience

    • Some experience working at a college or university OR in the customer service industry.




    Required Education

    • High school diploma or educational equivalent.




    Preferred Education

    • Some college coursework OR AA Degree.




    Physical Requirements

    • Work is performed in a standard office or similar environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.




    Other Preferred Qualifications

    • Seeking a highly motivated individual with experience working in a high volume, fast pace environment.




    Safety

    • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.




    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.



    Disclaimer

    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.


    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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