Madison, WI
Aug 12, 2017
Institution Type
Four-Year Institution

JOB NO.: 102577-US

Work Type: Staff-Full Time


Location: Madison

Categories: Academic Advising, Student Services/Support, Office & Administrative Support

Employment Class: University Staff-Ongoing

Position Vacancy ID: 102577


Official Title: UNIV SERVICES ASSOC 2(16660)


FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

Minimum $14.50

Job Summary:

The Division of University Housing is committed to providing an exceptional workplace for its workforce of approximately 450 career staff members and over 2,000 students. University Housing provides an inclusive and safe working environment that promotes engagement, empowerment, and professional development. University Housing operates nineteen residence halls across the University of Wisconsin-Madison campus, providing a home to over 7,400 undergraduate students. We also operate three apartment communities, serving about 3,000 graduate students, academic staff, postdoctoral researchers, faculty, and their families. In addition, we manage seven dining venues across campus, and provide conference group and youth camp housing throughout the summer months.

University Housing is divided into five main departments: Administration, Dining & Culinary Services, Residence Hall Facilities, Residence Life, and University Apartments. Whether we're launching new academic support services, testing out a new recipe, renovating resident rooms, organizing welcome events, cleaning our facilities, or inviting a new summer youth camp to campus, everything that we do is to support the mission of the University and fulfill University Housing's goal to be, "The place everyone wants to live."

University Apartments is a department within the Division of University Housing at the University of Wisconsin-Madison. As a student service organization, University Apartments provides on-campus housing, programs, and services for our residents. These services actively support the mission of the University while also meeting the needs of students, families, and guests by fostering the development of a residential community. The University Apartments staff provides these services to a community of approximately 3000 residents in 1,247 apartments on 83 acres, who are primarily graduate students, staff, post-docs and their families; many of whom are international. All programs and services sponsored by University Apartments are funded through rent or user fees.

Under the limited supervision of the Assistant Director of Resident Support Services
this position serves as a critical RSS team member responsible for the provision of reception desk customer service and program support. Responsibilities include understanding and communicating a variety of policies, procedures and regulations, including, but not limited to, leasing policies, University and State of Wisconsin policies and procedures, and the Community Center Building Use Policy. The incumbent independently plans and implements projects or tasks within guidelines and timelines given.

University Apartments is committed to demonstrating our Division of University Housing Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism, focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close as our services must be maintained at all times.

Schedule Comment:

Schedule: 9:15AM to 6:00PM Monday through Friday. Possibility for additional hours or schedule variations based on operational need. Evening and Weekend hours may be required during peak move in season and for special events.


Taree Ryan
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

To apply online, applicants must submit a resume, cover letter, work history, and references within the online application system.
-Within the work history, please complete all fields, including dates of employment.
-Within your cover letter, please specifically address any computer skills and experience you have as well as your comfort level learning new applications. The essential functions of this position are completed on a computer, like timecard tracking, maintenance work requests, room reservations, data management, and familiarity with programs like Microsoft Word and Excel. It is an essential that a successful applicant be competent with basic computer use and have a level of comfort learning new programs, particularly online applications to complete the daily functions of this position.

Please identify three professional references that will be able to speak towards your
performance in your current and/or most recent positions. University Housing requires
that at least two of the three references be either your current or most recent supervisors.
When listing your references to contact, please include the following information:
-Title of their position and relationship to you
-Phone number
-E-mail address

Online applications must be received by 11:55pm on Sunday, August 27, 2017.
Failure to submit complete application materials will result in ineligibility for this
position. A criminal background check will be conducted on all finalists. The rate for this position will be $14.50. Applications for this position may be considered for future vacancies within this department.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: 11 Aug 2017 Central Daylight Time

Application Close: 27 Aug 2017 11:55 PM Central Daylight Time