Technical Support Center Technician

Location
Overland Park, KS
Posted
Aug 12, 2017
Position Type
Adjunct
Institution Type
Community College

Job Description

The Technical Support Center Technician serves as the first point-of-contact for all JCCC faculty, staff and student technical support. This position is responsible for initial triage and assistance in determining the resolution of office and multimedia application, hardware and software technologies, and connection to JCCC resources, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. Additional responsibilities include the processing of reservation and multimedia support requests, multimedia support dispatch and as well as inventory and maintenance of checkout equipment.


Tracking Code
180141

Required Skills
  • Associate Degree (preferably in a Computer or Management related area) or equivalent combination of completed college-level classes, technology certifications and related work experience
  • Demonstrated working knowledge of basic hardware and software products
  • Strong problem solving/troubleshooting skills
  • Functional knowledge of basic networking protocols
  • Proficiency in Microsoft Office software


Required Experience
  • 1 year of technical support experience
  • 2 years of customer support experience




Benefit Information:


Click here for a summary of our benefit information. For a summary of our adjunct faculty compensation, click here.

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.


Disclosures:


In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College welcomes the application of any qualified candidate and does not discriminate on the basis of sex, race, color, national origin, disability, age, religion, genetic information, marital status, veteran's status, sexual orientation, or other factors that cannot be lawfully considered.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc) refer to the links on our Career page.

Job Location
Overland Park, Kansas, United States
Position Type
Full-Time/Regular
Salary
Competitive rate of pay

Hours per Week
40
Work Hours/Days
Varies
Special Instructions
Please submit resume and cover letter.

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